“Been with ovo over 6 years.my meter kept playing around for ages. Then they put new smeg 2 meter in which uses there own phone services to update and send bill reading in. Not had problem since so they have improved. Happy customer”
“I’ll admit it — I used to think all cybersecurity companies were the same. Overpriced, overcomplicated, and impossible to deal with. But after my experience with RECOUPAGENCY.COM, I’ve completely changed my view. They were clear, responsive, and genuinely helpful. When I reached out after a breach, they didn’t try to upsell me or drown me in jargon. They just got to work. I now have a trusted partner who actually cares, and I recommend them to everyone I know.”
“Was a loyal customer of 3 years, always pay by direct debit. Never missed a payment, always make one-off payments if get into debt. They wanted to increase DD to £182 despite me being £220 on credit. I asked to set DD as £120, they said no, new policy means they can only reduce DD by 15% so long as usage is also reduced by 15%. I told them I am definitely NOT going to let them dictate to me. I am an extremely good customer, if their policy is more important than recognising good customers then I will move elsewhere. Today I have transferred my energy supply, saved money with the new provider, will get a refund from OVO. Win, win for me! They then send an email saying sorry to hear you are leaving us..... What an absolute joke 🙄”
“Bills take weeks to be received from date of bill. They referred me to a debt collection agency and added on £20 just 2 days after sending a bill reminder. I came back from holiday to a very threatening letter. No idea if I am now listed as a bad debtor. Avoid”
“The worst energy company I’ve ever dealt with. Everytime I move house for some reason Ovo are automatically made my provider so I’ve had to deal with them on multiple occasions whilst I switch supplier. This time round I called to settle my account - gave my meter readings and paid it in full to close the account. I was told not to give anymore readings but to give the same ones to my new supplier. A few days later they sent a bill of £800 for 3 days electricity. The readings being an estimate from them which would be enough for a years supply. Obviously seriously incorrect. Since then I raised a case to get this credited and they said it’s in hand but still continue to chase me for this £800 that I don’t owe them. The staff are useless and you’re always on hold for ages when you try and contact them. 0/10 do not recommend this company.”
“Awful communication, takes an hour to speak to someone and then they cannot fix your issues. Wrote down my email wrong even when checked and put me on the incorrect tariff.”
“If I could give less than one star I would. Awful customer service.
Unbelievable that the staff have no idea what they are doing in a simple query so then the OVO phone answerer being utterly incapable just hang up, they seem to have no training at all”
“I am extremely disappointed with how OVO Energy has handled my account and billing.
I joined OVO on a **fixed-rate tariff starting in December 2024**, after comparing prices with other energy suppliers. All providers were offering similar rates — I only chose OVO because my **letting agency required me to start with them**. Otherwise, I would never have signed up.
Recently, OVO sent me a notice claiming they had “underestimated” my energy use and recalculated my bills (!), showing a **negative balance of over £500**, even though I am on a **fixed tariff** where the monthly amount was identical every month for last 9 months. This makes absolutely no sense, as the whole point of a fixed tariff is that the cost remains consistent based on usage.
To make things worse, the **account number quoted in their correspondence doesn’t even match my account**, which makes me believe they may have **wrongly applied a previous tenant’s outstanding bill to my account**.
This seems to be a **serious internal billing error**. This has caused unnecessary stress, wasted time, and uncertainty.
If this is not corrected promptly, I will be escalating the matter to the **Energy Ombudsman** and seeking compensation for the inconvenience, time, and legal costs this situation has caused.
I strongly advise anyone considering OVO Energy to think carefully — their billing system and customer service have left me with **zero confidence** in their ability to manage customer accounts fairly or accurately.”
“Utter Scum avoid
My Bills are normally £50 - £54 a month, with two of the winter months being £66 ish. For some reason they upped my DD to £58 a while back which meant I was £20 in credit.
They refused to refund me because they only refund over 1 month credit. This is illegal as ofgem states there must a legitimate reason to holding onto credit, "company policy" is not a legitimate reason.
Then they decided to up my DD to £70 this is insane as I've never had a bill for that high & I just left them for Octopus. I wonder how long before I get my credit back from them.”
“Do not go with OVO Energy, totally useless, I rent out a property which is unoccupied, I took start meter reading AND when I changed supplier to a more competent company and they are charging me for energy not used. I have emailed twice with evidence someone called saying they had made an error and would call back at a more convenient time, which we agreed and suprise no call, and again today another debt letter. Happy tobpay what is owed and no more. I WILL take to the ombudsman if they persist. Absolutely no customer service awful awful company”
“TERRIBLE, AVOID.
When I moved into my flat I was made to sign with them. Paid everything on time, bills were reasonable... UNTIL i moved out and they hit me with a £500 bill. They kept calling, sending me emails, harassing me even though I had paid everything off. They then apologised and said, "sorry our mistake, you now owe us £183" then it went down to 80 or so. I have now have a debt collection agency chasing me ever since even, though i don't owe them anything and have paid all my bills off. Apparently the staff, and the whole company are absolutely incompetent. They told me that I would have to gather the evidence to prove this? Ridiculous. What kind of company makes the CLIENT sort it out when it is the company who have made a mistake? What kind of company can't track their customer records? I hope they go bankrupt and shut down as they are handsdown the worst managed energy company in the UK and the customer service is awful, lazy.”
“I have never even been a customer of OVO but they have sent me bills for a year and a half. They are basically a criminal extortion racket who are now trying to intimidate me into paying them my money for no reason whatsoever. They should be shut down and arrested. I have reported them to the ombudsman.”
“Horrendous company moved into my new property and it was ovo energy didn’t occupy the house for 13 days and then swapped it straight away to my current provider that I’ve been with for years Octopus ovo even though the meter readings hasn’t changed in 13 days charged me £46 for 13 days standing charge I tried to get to the bottom of these charges and they said they were correct. Cut long story short they then got the debt collectors on to me because I refuse to pay until they actually sent me a written statement which I’ve still never received. It was all done via conversations over the phone. They had the incorrect email address even though I told them three times what my email address was, I am so glad I have nothing to do with them.”
“I wouldn’t leave any stars at all if that was an option. This is the most incompetent and inefficient company I’ve ever come across. The amount of paper they get through in sending letters, erroneous bills etc would wipe out a Brazilian rainforest single handedly. They are so far from being the green and sustainable supplier they claim to be. Avoid them at all cost is my advice”
“If I could give less than one star I would.
I recently moved from Ovo to another supplier after months of trying to sort out my Direct Debit payments. My monthly amount kept going up although I was £1000 in credit. I finally moved my account, and asked for a final bill and refund which took almost three months and three complaints to Ovo and a threat to contact the Energy Ombudsman. A complaint handler deemed that Ovo had failed in its agreed response times in my case and gave me a £40 compensatory payment. All done you would think? Oh no, not at all.
Today I received a letter saying they were to take me to a debt collection agency as I have an unpaid amount on my bill. I am beyond frustrated and have never dealt with such incompetence from any organisation previously. I now have to contact the Energy Ombudsman with a full complaint to avoid being blacklisted when they already stated my bill had been fully settled.
If new customers are reading this, please save your sanity and avoid this company at all costs. If you’re already stuck with them, my advice is to move asap. Unbelievable!”
“My complaint is about Call Centre staff and the inability of the company to remedy/resolve an issue which has left me a debt as to which they have accepted they made an error. Switching me to Direct debit from PAYG months ago. Trying to speak to agents when contacting the Call Centre is a waste of time. They cannot grasp or understand what the issue is no matter how many times you try to explain in fluent plain English. They sometimes even terminate the call, hang up, and that is a fact. The language barrier and skill in the job affects the ability to do the actual job. I cannot be any plainer. I trust these Contact Centres are in Asian countries with the whole reasoning being the process of saving OVO money on Fluent English speaking Call Centre operatives. I have also requested a call back next day between 12-3pm by senior staff in the capacity to help me. 3 times I have done this. Been told someone will call me next day. Next day, no one ever has. Disgraceful and unacceptable.”
