“The customer service has been so poor. My boiler broke down, they said an engineer will be sent out the same day, only to call up end of the end and say someone will be coming the next day. Engineer came and said parts need to be changed, which could take up to two working days, it’s Thursday! Poor customer service, not expecting the boiler to be fixed till next week. So inconvenient and such a poorly run organisation.”
“I had a very disappointing and stressful experience with OVO Energy regarding a closed account.
When I informed OVO that I had moved out, their team confirmed that all checks were completed and my account was properly reviewed and closed. A refund was even issued, which clearly indicated the matter had been finalised. At no point was I asked to provide final meter readings while I still had access to the property.
Months later, OVO reopened the issue and requested meter readings that I can no longer provide, as I no longer have access to the previous property. This is not my mistake — it is the result of poor internal handling and lack of communication by OVO at the time of account closure.
This ongoing back-and-forth has caused me significant stress and frustration. It has completely damaged my trust in OVO Energy. As a direct result of this experience, I am now switching energy suppliers for my new home as quickly as possible.
I would not recommend OVO Energy based on how this situation has been handled.”
“They make sure you can't complain by refusing to answer the phone.
This company has a rubbish administration and customer disservice system' I am so pleased I changed to a supplier run by grown-ups.”
“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“Don’t go near this company,(I’ve switched to a different energy company) I’m still waiting to find out WHY they stopped my D/D ???& did not inform,me ,had to pay £96 gas /£74 electric before I could set up anew D/D account, sent continuous debit collectors letters (told to ignore them) put my neighbours energy bills on the back of my bills,addressed my bills with to occupier,made to pay £1.078.49 a year after leaving OVO the last straw £20Admin fee with a debit collectors letter (a company called BPO debit collectors) .....appalling service who take on notice how they treat their customers.”
“Don’t go near this company,(I’ve switched to a different energy company) I’m still waiting to find out WHY they stopped my D/D ???& did not inform,me ,had to pay £96 gas /£74 electric before I could set up anew D/D account, sent continuous debit collectors letters (told to ignore them) put my neighbours energy bills on the back of my bills,addressed my bills with to occupier,made to pay £1.078.49 a year after leaving OVO the last straw £20Admin fee with a debit collectors letter (a company called BPO debit collectors) .....appalling service who take on notice how they treat their customers.”
“The worst energy company I have dealt with in thirty years. Avoid at all costs. Ever changing bill amounts. Never listen. Caused me four years of harassment and faked a debt from when took over from SSE Disgusting to send someone to my house uninvited with no appointments when I am unwell and then charging me £36 Going to Ombudsman to claim compensation. Once you are with them you never get away as your account is never clear. Awful company using large profits to sponsor Wembley Arena.”
“Yolanda at customer service was no help at all.
I asked for help to top up electric key as I couldn’t get out due to bad health and nearest place was miles away.
Told I had to do it myself at the shop, wouldn’t take a payment over the phone to keep my electricity running.
Disgraceful attitude”
“Thanks to Nonhlanhla my gas meter problem was resolved weeks after moving in and several calls with other customers representatives who weren't much help. She also raised the issue to the right department, allowing me to get my credit refund.
Nonhlanhla is an excellent communicator and an exceptional problem solver with a great attitude.
She has been very patient with me, explained everything clearly, has arranged an emergency engineer, and made sure to send follow up emails to sum up our conversations and inform me of the next steps to be taken. Best customer service representative ever. Thank you Nonhlanhla if you are reading”
“Worst electricity and gas supplier.
Worst electricity and gas supplier.
I have entered in contract in March 25 and agreed 160 per month rate with smart meter installed where they had live information from my consumtion. I have alwasy been in credit as i was always charged more then my consumtion, however after 3 months they have rised my direct debit from 160 to 220 without proper explanation. I was already paying a lot more extra then i was consuming and the rise was unjustified, then they have raised again for 245 with me being in creadit of 300, i was paying a lot more and they still wanted to take more money from me.
After i closed the contract with them, as i felt that the money was taken from me without my consent, the credit which i had when i closed the contract from 286 changed to 160, they have somehow make 120 disapear from app, luckly i had print screen with it, and i have also had direct debit paying for that specific month.
DO NOT SIGN CONTRACT WITH OVO ELECTRICITY, they are the worst supplier, you will end up with double bills then what you are agree with them at the begining”
“Disabled People Suffering
DISGUSTING SERVICE, borderline ABUSE! OVO removed an electricity meter from the 1 bedroom flat of an autistic man with ADHD who already struggles with daily life and he has now being left without ANY power / light / heating since Monday 10th November and it is now Thursday 13th November. My brother is given the run around on the phone, told lies about appointments that are not made and will no doubt end up in hospital due to this as he is already malnourished. Being unable to cook or prepare his meals is detrimental . He is living under candle light like a war torn country not to mention it’s mid November so his flat is freezing. Nobody will assist him. Nobody will speak to me due to “data protection”. Such neglect in this country in 2025 is unimaginable.”
“Appalling service. I have been an OVO customer for many years and had an indifferent service over the years. Today’s experience however has made me determined to move to another supplier.
I received an email telling me my direct debit telling me they were increasing my direct debit by £24. I am almost £500 in credit and my monthly direct debit is more than my average monthly usage - hence why I am in credit! I spent over 10 Mins waiting for a response and a further 10 mins or so to get through to a lady who barely spoke English. She could not explain why my direct debit was being increased so I asked to speak to a supervisor. I was then left on hold for a further 20 mins with annoying music. She then returned to inform me no one could speak to me an I would receive a call within 48 hours. Total time wasted = almost 40 minutes. Not good enough OVO! The lady was also unable tell me what they were doing with my £500 they were holding! I will now look to move to another company who offer better customer service. I would give zero stars for today if I could!”
“Been with ovo over 6 years.my meter kept playing around for ages. Then they put new smeg 2 meter in which uses there own phone services to update and send bill reading in. Not had problem since so they have improved. Happy customer”
“I’ll admit it — I used to think all cybersecurity companies were the same. Overpriced, overcomplicated, and impossible to deal with. But after my experience with RECOUPAGENCY.COM, I’ve completely changed my view. They were clear, responsive, and genuinely helpful. When I reached out after a breach, they didn’t try to upsell me or drown me in jargon. They just got to work. I now have a trusted partner who actually cares, and I recommend them to everyone I know.”
“Was a loyal customer of 3 years, always pay by direct debit. Never missed a payment, always make one-off payments if get into debt. They wanted to increase DD to £182 despite me being £220 on credit. I asked to set DD as £120, they said no, new policy means they can only reduce DD by 15% so long as usage is also reduced by 15%. I told them I am definitely NOT going to let them dictate to me. I am an extremely good customer, if their policy is more important than recognising good customers then I will move elsewhere. Today I have transferred my energy supply, saved money with the new provider, will get a refund from OVO. Win, win for me! They then send an email saying sorry to hear you are leaving us..... What an absolute joke 🙄”
“Bills take weeks to be received from date of bill. They referred me to a debt collection agency and added on £20 just 2 days after sending a bill reminder. I came back from holiday to a very threatening letter. No idea if I am now listed as a bad debtor. Avoid”
“The worst energy company I’ve ever dealt with. Everytime I move house for some reason Ovo are automatically made my provider so I’ve had to deal with them on multiple occasions whilst I switch supplier. This time round I called to settle my account - gave my meter readings and paid it in full to close the account. I was told not to give anymore readings but to give the same ones to my new supplier. A few days later they sent a bill of £800 for 3 days electricity. The readings being an estimate from them which would be enough for a years supply. Obviously seriously incorrect. Since then I raised a case to get this credited and they said it’s in hand but still continue to chase me for this £800 that I don’t owe them. The staff are useless and you’re always on hold for ages when you try and contact them. 0/10 do not recommend this company.”
“Awful communication, takes an hour to speak to someone and then they cannot fix your issues. Wrote down my email wrong even when checked and put me on the incorrect tariff.”
