“Despite a cadent engineer and a boiler repair man both
saying the meter was at fault when my 94 year old Dad's boiler broke down we had to argue with their customer service centre for 90 minutes to get them to do anything about it. Thank god it was warm this weekend, appalling service from OVO.”
“I was using a Pay as You Go Meter. I was formally a Boost customer before it was moved to OVO, never used emergency credit and as it works, power and gas go off when you run out of the credit your purchased.
I left the property and OVO send a "Final Bill" of almost 400quid. HOW?
What am I being charged for? They said I was accumulating debts, how do you accumilate debts in a Pay as You go system? (The hint is in the name)
I'd never touch them with a 10foot stick and I definitely will share their terrible, exploitive nature to warn other unsuspecting users.”
“Reading one of Anonymous reviews below is exactly like my own experience (it's you £75 person). Exactly where I am now. I imagine plenty of older people or those who are unable to confront them are being ripped of and money taken when it shouldn't. They will not get my custom again.”
“Terrible service, reported i was moving out of my property and they closed the account then reopened it claiming I still stayed at my previous address and continued to refuse to refund my credit amount and bill me on charges despite power off. Discussed many times with customer service and emailed complaints but they won't stop. My daughter has pay as you go meter also and they have been billing her also monthly and refuse to stop. Scammers for sure would never use again please avoid!!”
“Awful service for my 83 year old mother. They have left her without working hot water and heating for 8 days and have said they are waiting for a part and can’t repair until Tuesday.
She maybe £50 a month for the privilege too!
Avoid the boiler repair care at all costs!”
“Thieves .. had terrible service from ovo, including total power cuts as they mixed my address up with a neighbour. Finally swapped supplier. A week later ovo decided to higher my direct debit by £50,take it from my bank, then tell me I had to wait 10 days for a refund. Plus wait for refund of over payment. Hard work dealing with them, no English call centre. I would never recommend ovo as a supplier.”
“Asked for opening meter readings by online account, but account not accessible. The app doesn't work and even the auto phone meter reading is not working. Had to chat to South Africa for half an hour to get the readings entered..”
“Awful customer service. Overcharged on gas by over £500. After one hour I'm still on the phone and no progress other than admitting it appears to bea mistake. As soon as I can I'll leave the company.”
“I had a smart meter installed 2 weeks ago its not working despite a engineer coming out phoned ovo customer service was probably the worst i have ever experienced in my life now i have been left with option to contact with the newspapers to get this resolved”
“They booked my appointment for changing the smart metter. I have to ask for for a day off at work. They didn’t even turn up. I called customer service to complain and book another day but not a single day available until one and a half month later. What a funny company! They said if I am missed their appointment I’ll be charge £30 but they didn’t even turn up at my house. How much should I charge them now, please?”
“Awful company. Left them after several errors on my bills, always in their favour. Their final bill was a £75 credit that they refunded. A few weeks later they sent me a second 'final bill' saying I owed them a substantial amount of money. It was a mistake on their part that I had to fight to get rectified. If I hadn't cancelled my direct debit they would have just taken it. During discussions with customer service they gaslighted, lied, accused me of making mistakes, then when confronted with proof claimed it was a "misunderstanding", finally resetting my account balance to zero. How many people have they wantonly ripped off? Just Google complaints against Ovo, it's horrifying.”
“I am absolutely appalled at OVO’s service. Someone oped an account using just my name and instead of asking from the landlord to prove that I was living in the apartment you are asking from me that I am a victim of a fraud to prove that I wasn't the tenant of the apartment. This is very frustrating, and I will take legal action as you are not willing to sort it out and you spend my time for over a year now and I am suffering from anxiety from this situation.”
