“What a spiteful evil & spiteful energy company this really are themselves full stop to themselves at OVO energy since
heriting all of the ex sse customers to themselves at OVO energy back in July time of 2023 ready for the switch over to themselves to ovo energy in that same year to themselves at OVO energy for August time of that year 2023.
I’ve lived in a rented property for the last 18months we have had debt collectors turn up for the previous occupant and I’ve told them they no longer live at this address finally managed to speak to consultant who came to my address and confirmed that we are no longer supplied by them and that all correspondence would stop yet I’m still getting letters for the previous occupant. Having the debt collectors turn up when my wife at home alone has been rather annoying. How do I go about this? Situation.”
“OVO took over my supply from SSE in 2020. I had over 40 happy years with SSE, OVO are a complete pain in the butt! Constantly bombarding with mail wanting me to setup direct debit/have a smart meter. I am happy with my non-smart meter and paying my quarterly bills by cheque as I always have. They recently informed me that they were going to charge me an extra £1.50 per month to cover the cost of paperwork, so be it if that's how it has to be. Now they inform me that to make it "better for me and my wallet" they are going to bill me monthly! So instead of posting off 4 cheques a year I am now going to have to post 12! Not that much of an inconvenience or cost BUT what next?”
“On the phone to OVO just now....
I'm a prepayment (old style key that you load via paypoint) customer.... so how can I owe £79k?
Anybody else experienced this?
I'm a single person on benefits who lives in a one bed council house”
“DO NOT USE OVO.... was a TERRIBLE energy & gas supplier this company really is itself to it own customers themselves full stop at OVO energy themselves IT IS CHRISTMAS EVE of 2024 MY SMART METER HAS BROKEN... I HAVE NO HOT WATER, HEARTING OR WAY OF COOKING. THERE IS NO WAY OF SPEAKING TO A HUMAN.
THIS IS UNBELIEVABLE. I HAVE WASTED 10 HOURS SO FAR AND NO SOLUTION, NO ENGINEER, NO SUPPORT, NO INFORMATION AND NO HELP.”
“Spiteful and evil company. They charge a very high directly debit and you can not lower the amount even when you are in credit of £200 or more. They must have some cunning ways as I am paying less with Octopus even the unit price and daily charger are higher.
When I left OVO, I had credit so they refunded me £61.26 but they refunded me twice. It took them a while to admit the error as they kept saying I had outstanding bill when I never cancelled direct debit. The amount changed to £59.04 without any explanation and they even got debt collection company involved (Oriel) for a debt which was due to their error. Paid Ovo directly £59.04 but Oriel demanded £20 more.
A bag of crooks.”
“Beware yourselves of this spiteful & evil energy company themselves at OVO energy they will pick another address on your road fraudulently put your name to it add a debt collection agency for the grand sum of £980.70 plus £198 fee.
Supposed to be for a months supply of gas and electric. Try and sort it out they demand to see your tenancy agreement for ghost property after I stopped laughing I said see you in court where I will put counter claim for distress and harassment”
“I had the misfortune of dealing with them due to being the existing supplier at the property I've moved into.
During my initial call (which I had to make due to their website giving opaque error messages), customer service took probably around 40 minutes to pick up the phone, and the advisor was rude and did not understand half of the answers to their own questions.
Then after finally switching to a different supplier, they sent a final bill with incorrect estimated meter readings, despite previously having provided the correct ones.
I called about this, and once again a rude and ineffective advisor picks up the phone after a long wait time, but at least they promised to correct and resend the bill after much convincing.
After 2 weeks, all they managed to do is re-send the same incorrect final bill with the original estimated readings. This time I have emailed them about this hoping for a better result, but I suspect nothing will happen.”
“The worst provider I ever dealt with.
Not professional at all, they don't know what os going on in the company. I closed my account a year ago and they still charging me even though I complained many times and solved the issue. The bills still coming.
And every time I call they don't have a history of anything.
STAY AWAY FROM THEM!!!!”
“Our account became OVO when they purchased SSE energy services back in 2020. in October 2024 OVO created an extra account without our permission and place part of our debt there, we were never informed about this second account and we were paying through our regular account number using OVO app with an account number associated with that.
To our surprise, OVO sent us a letter through a solicitor saying that we owe them nearly a thousand pounds from this second account they created associated with our names, really OBSCURE PRACTICES, stay away.
We called the company asking why they created a separate account without telling us and they said this is their standard practice and that they tried to get in touch via email, but we never received those emails.”
“Have been with OVO Energy since 2010 with almost an ideal account, direct debit payments and always in credit.
In 2022 moved house and wanted to say with OVO who demanded £368 deposit before they can supply me with gas and electricity.
When I queried to why, having been with them for 12 years, was told its an internal credit process. Made no sense because credit history at the time, and still is, is excellent according to Clear Score and Experian credit agencies.
Entering into two years contract I paid the amount OVO requested and was informed, in an email from OVO when I queried when will I get it back, the money will be kept in a separate account and refunded back when the contract ends !!!
When the above contract ended, I chose another OVO contract with a goodwill assumption my deposit will be returned having completed the initial two years contract.
Requesting the £595 deposit I was informed it will only be refunded when I leave OVO and that I will have to pay a £158 penalty attached to the renewed contract.
What I found frustrating is not worrying about the money but to why, having been with the company for the duration of the initial contract period, Ovo is keeping my hard-earned money for no reason and probably earning interest on it.
I made two formal complaints about this and a third one asking OVO to waive the penalty with no luck.
OVO response to the formal complaints did not address the points raised about the reasons to why they are keeping this money not to mention their initial reluctance to reply. I had to chase them several times to get a response.
Having considered my options, I am in no doubt being with Ovo is very poor value for money and several other areas, the main being customer care and retention. Checked Ofgem's website suggested the Energy Ombudsman dispute resolution, a laborious process I can do without so decided to leave OVO and currently researching reviews of other companies.
I thought I’d share my experience perhaps there are others who are experiencing the same predicament.”
“I still find it hard to believe that I was scammed by a broker, and for a long time, I thought all hope was lost. After losing a significant amount of money and feeling completely helpless, I was unsure if I could ever recover my funds. However, everything changed when I discovered Mrs. Bruce Nora, a professional recovery agent. Initially, I thought it seemed impossible, but within less than 72 hours, my money was fully recovered, including the profits.
Mrs. Nora's expertise, dedication, and efficiency were truly remarkable, and I am forever grateful for her assistance. Her service not only restored my finances but also gave me back my peace of mind.
If you are in a similar situation and need professional help, I highly recommend contacting Mrs. Bruce Nora for reliable and effective recovery services.
Contact Details: Email: bruce..nora..254..@..gmail.com
WhatsApp: +1 (318) 319-4620”
“Another thick unintelligent one here themselves who are working there yourselves full stop at ovo energy yourselves going on & on at me like a broken down record & by barking orders yourselves at me yourselves customers by not asking you yourselves but by telling you about doing a fxxing virtual unreal test verification when you yourselves were helping yourselves out by stealing from me to yourselves from my own account to your own account of £29.98p over the Christmas & New Year holidays of 2024.”
“Not living in the property and sent a £7000 bill of estimated use for 12 months when hardly ever there, spent hours upon hours ringing getting cut off when you finally do get through to somebody they promise to get back to you round and round in circles speaking to people in other countries, don’t think they care one bit about their customers, I’m never want to really complain but stay well clear really poor company.”
“Worst company. Left me and my 6 month old daughter without gas. I’d rather them 3 weeks prior to tell them their meter was beeping and saying call help. They came out and said they couldn’t change the meter yet. I tried to top up. It wouldn’t let me. So I had to wait for an appointment a week later for them to come out. They looked. Couldn’t change it. They put emergency credit on for me. I rang again and told them the meter was broke. Sent someone out a week later. Said he couldn’t do it. I rang them a few days later and told them I can’t top up and I’m on my last £4 because the meter is broke. They booked an appointment for 6 days later. 2 days after my gas ran out. Rang for emergency credit. Said they can’t do it because my appointment is booked for Monday. Which is 4 days away. Rang twice in a day, they said they’d send emergency engineer out. No one turned up. Rang again, started crying and balling down phone begging for help and begging someone to come out. Said they couldn’t but if I walked half an hour to the shop they’d give me a new card so I can top up…. I told them I couldn’t as I have a baby and it would take me an hour walk there and back. Said nothing they can do! It’s their fault the meter is broke but I’m suffering the consequences.”
“This is a vile & spiteful evil two-faced evil wicked & spiteful evil energy company to their own paying customers full stop to themselves for 2025 themselves at OV0 energy.”
“The app is the worst thing known to man kind.
The staff are rude. The app never works and I hate OVO. Please any one I advise you not to set yourself up and be with this company. They are very quick to take money but don’t help with refunds. SCAM”
“Subject: Urgent Warning Regarding Ovo Energy's Messaging App & Online Services
To all Ovo Energy Customers for January time of 2025
This company has breached their own data & protection policies of their own against yourselves their own customers at OVO Energy.
1) I am writing to alert others about a deeply troubling experience I had with Ovo Energy's messaging app & online services.
2) Over the weekend, I was asked to provide sensitive personal information through their messaging app, not suspecting any issues this was over my own refund themselves to me of £29.98p to me after stealing it from me themselves over the Christmas & New Year holidays of 2024 that is still unresolved with themselves at ovo energy. Little did I know, this would lead to fraudulent activities in my name, including unauthorized purchases at an Argos store & the creation of an insurance policy in my own name for an electronic personal organizer device This has been a distressing & unsettling situation.
3) I urge all customers to be vigilant and cautious when sharing personal information, especially through online to your own energy network providers for your own gas & electric.”
