OVO Energy Reviews

2.08 Rating 13 Reviews
23 %
of reviewers recommend OVO Energy

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We've been with OVO for a number of years. However last year, after a switch to a smart meter, we found our bills became very high. I'm a physicist so I did some tests on our side of the meter and things didn't look right so I ask OVO to review our meter. OVO's customer service was so poor we ended up at the Ombudsman who upheld our poor customer service complaint. During the whole process, we could get a single person at OVO to take ownership of the problem, and promises that it would be escalated to management were broken. We are now leaving OVO as the metering problem has still not been addressed. OVO has grown considerably and they are highly dependent on their automated systems. This is a problem when things go wrong. OVO are at the cheaper end of the market and like everything in life you get what you pay for.
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Posted 1 month ago
Tried to raise our direct debit for gas & electric from £45 to £105. When we complained we received a very short reply which was very unsatisfactory. I then switched to another company & they then phoned me & said I was on the wrong tariff & all sorts of discounts. Needless to say "to bloody late".
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Posted 6 months ago
As a customer in receipt of disability benefit my income is quite rightly: the minimum the government has assessed is needed for me to live on. Therein, obtaining maximum value for money on my utility bills is vital. After joining OVO Energy on the recommendation of freinds & family & the 'Which?' Award, I signed up to their lowest tariff. A year later this expired without my knowledge & OVO failed to tell me. My account had switched to the standard rate & subsequently began to accrue a debt. OVO allowed this to continue in this state for nearly 8 months by which time the account became £160 in the red. I only became aware of this when I applied for a Smart Meter to be installed. OVO reviewed the account & without notice, put my monthly direct debit up 60%!! So that is twice they breached regulations & thirdly, they lied to me on the phone by telling me the new amount reflected my increased usage. In fact, their computer had factored the debt into the equation aswell. I explained to them that I was unable to afford the new payments & that I had applied for the 'Warm Home Discount' - (the Winter Fuel Allowance equivalent) for people on low incomes & that this would help pay off the majority of the debt. They then threatened me with installing a pre-paid meter & referred me to a scheme they run in conjunction with the Citizens Advice Bureau, which checks your eligibility before awarding their charitable funds to clear the debt. I duly applied & was told OVO were taking longer than usual to approve applications. Unbelievably, the government approved my Warm Home Discount in the meantime & OVO illegally applied it to the debt! 2 months later & surprise, surprise - there is still no word of their fund award & I now have nothing to help me with my winter fuel costs. AVOID OVO AT ALL COSTS!!
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Posted 2 years ago
OVO Energy is rated 2.08 based on 13 reviews