“OVO is our Gas and ELECTRICTY supplier , we have been with them for many years now, the communication they provide is excellent , either by phone to a real , living human or the detailed information they provide each month informing us about the state of our account. OVO staff are frienfly and very helpful in the way they deal with you and are determined to get the best deal available . I can honestly say that we have never , ever had any reason to complain and alway recomend them to our friends and family. They even pay you interest on you money if you are in credit. Better than the banks .”
“This is in fact -5 star. CEO has no control over his own organisation. I have been waiting 11+ weeks for a final bill and return the credit in my account. Has severe billing system issues which no Dept is capable of resolving. Disgraceful behaviour on part of employees who are only capable of reading off screen script and are not allowed to exercise any empowerment to resolve customer complaints. Very dissatisfied customer. Avoid this company at all costs you will not regret it. KF”
“Absolutely disgusting company they took over from sse on the 1st of October 22 and since that day I have had a catalogue of errors. Wrong meters being put in, taking money from my credit that I had saved up to get me through the winter,engineers not turning up, anow now I'm in another row with them because when they changed the meter from sse the engineer only added the top up for the electric,I had £48 on that meter that dropped to £8, when the engineer left that was on 12th July 23. I am still waiting for my gas top up to go on so that I can build credit up for the winter. The engineer came 2wks ago told me my gas top up would go on within 24 hours ! Nope still waiting no card or number given to me so I can start building up credit. They have also lost £138 that was on my meter to get through this winter. I've lost track of how many times I've had to ring them I'm also disabled so being cold is a real problem for me hence why I was trying to get ahead on my winter credit. They are a absolute disgrace so I'm going to ring them again today and if I don't get anywhere then I am going to the media,mp or even rip of Briton. The stress this company has caused me is horrendous and they owe me at least £198 which I can't afford to loose ( who can with the cost of living)”
“Ova energy have sorted the mess left by my previous provider. Bills are consistent and clear. Website to access and informative.
I am very pleased with the service so far.”
“The customer service I received when I needed help was amazing. I spoke with Rachel from Scotland and she was so kind and nothing was too much trouble!!! Haven’t received customer service like that for years tbh!”
“These guys at ovo are amazing. Their customer care is tip top. They even follow up on concerns and complaints and they really do try to help. Ok they are a little bit more expensive but to have a company that is really customer focused has really impressed me. Thats why I'm taking time to give these guys a big thumbs up. Well done ovo energy”
“I've seen other reviews but I have to say my experience has been nothing but exceptional. You get to speak to someone (who you can understand) and then there is incredibly prompt email exchanges to fix whatever the issue is. I would have no hesitation in recommending Ovo Energy from my experience.”
“I'm really shocked to read all these bad reviews
Been with OVO for years .I haven't switched as they've always been supportive if me. When I call I'm put through almost immediately. I've only ever found them extremely helpful”
“I have been with OVO for 8 years. and have never had reason to complain. Yesterday I emailed them and 10 minutes YES 10 minutes later they were on the phone to me. I was just asking about when they would be starting the Warm Home discount this year.”
“They are helping me switch, without having to go through all the paper. My daughter is helping me using emails. Happy so far, my daughter recommended them, she's been with them now for about 10 years.”
“OVO dealt with a recent bereavement very well with all the complexities of closing the account and creating a new one for partner. Called the contact number and got a person on the end of the phone within a couple of minutes. The person was very helpful. had to check with their own internal team and never transferred me or dropped the call as I have loads of times with other companies. Easy to understand possibly UK call center I spoke to.”
