I have just tried to speak to customer service snd the person who answered my call could barely speak or understand English! He asked me FOUR times what the issue was - I couldn't believe it!! I am 65 years old and had a smart meter installed on 1 August - nothing but problems with my Economy 7 water since then. This situation is causing me huge stress and the person I spoke too (male - and definitely not a native English speaker) is a complete disgrace and should not be in the role. Appalling customer service and when my 1 year fixed loyalty tariff ends in November, I shall be changing supplier.