My account was sent to OVO as a merger. I have had nothing but problems. Chasing me for money I do not owe, throughout the day whilst on bed rest from surgery! 3 phones calls morning, noon, night mobile, landline, texts, emails and letters. There were enough notes to know I was having surgery due to failings to resolve at OVO's end. Energy ombudsman found in my favour but still unable to resolve because Kevin, OVO Ombudsman resolver is antagonistic and deceitful. I will be leaving. Never have I had these issues. Still waiting for letter of apology and compensation payment. My account has always been in credit. Think carefully if you're considering OVO