Closing my account with OVO due to appalling customer service, I was due a refund. Their system (always a system, never an accountable person) would reimburse me within 7-10 days. An email inked me to a list of banks I had to choose from for the refund. It didn't include mine, from which they had been taking payments for 9 years. Refused to refund to my account, saying my bank details had been deleted. Explain that to auditors. Instead a cheque offered, taking a further 7-10 working days. So OVO hangs onto my money for 20 days after the account has been closed. Confirmatory email comes from a person who had given a different name on the phone. A dishonest and disingenuous company that should be stripped of its licence.