I have moved into an apartment in which the old tenant used OVO energy as their primary gas and electricity supplier. I have had to contact them in order to get my gas and electricity set up, I managed to get my electricity set up however as I was being transferred to the gas pay as you go team, I was cut off after waiting for half an hour. From there onwards, I called around 5-10 times in which the automated service cut me off after around 5-10 minutes of being on hold. Furthermore, I spoke to 2 different people on the live chat in which there seemed to be some communication difficulty. One person would tell me that my electricity was set up and another would tell me that it was under a different name and that I had to set both of them up again from scratch. The issue was left unresolved in both cases. Updated edit: continued difficulty resolving the situation: - Being told multiple pieces of information by different advisors. - Wrong information being inputted on the system. - Having an absolute nightmare trying to set up my gas account and clearing the debt. - Costing me more days off work as a result of this losing me money. - Unable to uncap my gas due to difficulty clearing the debt therefore not only do I have no gas, I also have to take more time off work to get this sorted. - Being accused by the OVO team that I’m falsifying my review instead of being offered assistance. - Worst customer service I have experienced, not just in terms of energy companies but any company in general.