They kept putting up my direct debit even though my account was increasing in credit. I switched to a new provider and I had a £1500 credit on my account. 8 weeks later I’m still waiting for a refund of MY money. I have had to contact the Energy Ombudsman and my MP to try and resolve the issue. Appalling company and terrible customer service. They shouldn’t be allowed to trade given the repeated mismanagement of billing and peoples’ accounts.
1 month ago
OVO Energy has a
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