“Ive been waiting 12 weeks for a resolution to my issues.
I am promised things on the phone that are then fantasy when speaking to another customer service advisor. They will say anything to get you off the line.
I hope Karma is real.”
“my account was over £500 in credit, it is now over £307 in credit, but ovo every have applied a £15 late payment charge and will not refund it.
and no one can explain this to me...”
“OVO’s prices are honestly ridiculous and far higher than they should be. On top of that, they charge an insane exit fee which feels deliberately punishing.
What really annoyed me is how they handle billing. If you slip into a new month even by a single day, they expect the full direct debit for the entire month. No pro-rata, no flexibility, no common sense, just take the money.
Customer service was awful throughout. Staff were rude, dismissive, and completely uninterested in actually helping. Every interaction felt like a battle rather than a company trying to support its customers.
They have caused serious financial damage for me. Under no circumstances should anyone use this company. Their pricing, fees, and billing practices make it incredibly easy to fall behind, and once you do, they show no understanding or willingness to help.
I have now fully closed my account and would strongly advise others to avoid OVO entirely.”
“The worst customer service I have ever experienced and the worst electricity company ever. I wanted to move to a different company and they refused for the line to be moved to the new company.
I asked to speak to a manager and they disconnected my call. After that every time I phone and complain they disconnect the call, then call back so we have to start over and this is what they do every time.”
“The worst energy company of all time. No care for the customer, chaotic and unconnected operations. They only care about maximising billing and operate a policy of making customers in advance of supply. The executives should be forced to ceases these policies. Avoid these guys”
“They keep putting up my direct debits with the usual excuses - I don't think that they know that we have cold winters and warm summers, especially as they are using a call centre in South Africa”
“The customer service has been so poor. My boiler broke down, they said an engineer will be sent out the same day, only to call up end of the end and say someone will be coming the next day. Engineer came and said parts need to be changed, which could take up to two working days, it’s Thursday! Poor customer service, not expecting the boiler to be fixed till next week. So inconvenient and such a poorly run organisation.”
“I had a very disappointing and stressful experience with OVO Energy regarding a closed account.
When I informed OVO that I had moved out, their team confirmed that all checks were completed and my account was properly reviewed and closed. A refund was even issued, which clearly indicated the matter had been finalised. At no point was I asked to provide final meter readings while I still had access to the property.
Months later, OVO reopened the issue and requested meter readings that I can no longer provide, as I no longer have access to the previous property. This is not my mistake — it is the result of poor internal handling and lack of communication by OVO at the time of account closure.
This ongoing back-and-forth has caused me significant stress and frustration. It has completely damaged my trust in OVO Energy. As a direct result of this experience, I am now switching energy suppliers for my new home as quickly as possible.
I would not recommend OVO Energy based on how this situation has been handled.”
“They make sure you can't complain by refusing to answer the phone.
This company has a rubbish administration and customer disservice system' I am so pleased I changed to a supplier run by grown-ups.”
“I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.”
“Don’t go near this company,(I’ve switched to a different energy company) I’m still waiting to find out WHY they stopped my D/D ???& did not inform,me ,had to pay £96 gas /£74 electric before I could set up anew D/D account, sent continuous debit collectors letters (told to ignore them) put my neighbours energy bills on the back of my bills,addressed my bills with to occupier,made to pay £1.078.49 a year after leaving OVO the last straw £20Admin fee with a debit collectors letter (a company called BPO debit collectors) .....appalling service who take on notice how they treat their customers.”
“Don’t go near this company,(I’ve switched to a different energy company) I’m still waiting to find out WHY they stopped my D/D ???& did not inform,me ,had to pay £96 gas /£74 electric before I could set up anew D/D account, sent continuous debit collectors letters (told to ignore them) put my neighbours energy bills on the back of my bills,addressed my bills with to occupier,made to pay £1.078.49 a year after leaving OVO the last straw £20Admin fee with a debit collectors letter (a company called BPO debit collectors) .....appalling service who take on notice how they treat their customers.”
“The worst energy company I have dealt with in thirty years. Avoid at all costs. Ever changing bill amounts. Never listen. Caused me four years of harassment and faked a debt from when took over from SSE Disgusting to send someone to my house uninvited with no appointments when I am unwell and then charging me £36 Going to Ombudsman to claim compensation. Once you are with them you never get away as your account is never clear. Awful company using large profits to sponsor Wembley Arena.”
“Yolanda at customer service was no help at all.
I asked for help to top up electric key as I couldn’t get out due to bad health and nearest place was miles away.
Told I had to do it myself at the shop, wouldn’t take a payment over the phone to keep my electricity running.
Disgraceful attitude”
“Thanks to Nonhlanhla my gas meter problem was resolved weeks after moving in and several calls with other customers representatives who weren't much help. She also raised the issue to the right department, allowing me to get my credit refund.
Nonhlanhla is an excellent communicator and an exceptional problem solver with a great attitude.
She has been very patient with me, explained everything clearly, has arranged an emergency engineer, and made sure to send follow up emails to sum up our conversations and inform me of the next steps to be taken. Best customer service representative ever. Thank you Nonhlanhla if you are reading”
“Worst electricity and gas supplier.
Worst electricity and gas supplier.
I have entered in contract in March 25 and agreed 160 per month rate with smart meter installed where they had live information from my consumtion. I have alwasy been in credit as i was always charged more then my consumtion, however after 3 months they have rised my direct debit from 160 to 220 without proper explanation. I was already paying a lot more extra then i was consuming and the rise was unjustified, then they have raised again for 245 with me being in creadit of 300, i was paying a lot more and they still wanted to take more money from me.
After i closed the contract with them, as i felt that the money was taken from me without my consent, the credit which i had when i closed the contract from 286 changed to 160, they have somehow make 120 disapear from app, luckly i had print screen with it, and i have also had direct debit paying for that specific month.
DO NOT SIGN CONTRACT WITH OVO ELECTRICITY, they are the worst supplier, you will end up with double bills then what you are agree with them at the begining”
“Disabled People Suffering
DISGUSTING SERVICE, borderline ABUSE! OVO removed an electricity meter from the 1 bedroom flat of an autistic man with ADHD who already struggles with daily life and he has now being left without ANY power / light / heating since Monday 10th November and it is now Thursday 13th November. My brother is given the run around on the phone, told lies about appointments that are not made and will no doubt end up in hospital due to this as he is already malnourished. Being unable to cook or prepare his meals is detrimental . He is living under candle light like a war torn country not to mention it’s mid November so his flat is freezing. Nobody will assist him. Nobody will speak to me due to “data protection”. Such neglect in this country in 2025 is unimaginable.”
