“I am absolutely appalled at OVO’s service. Someone oped an account using just my name and instead of asking from the landlord to prove that I was living in the apartment you are asking from me that I am a victim of a fraud to prove that I wasn't the tenant of the apartment. This is very frustrating, and I will take legal action as you are not willing to sort it out and you spend my time for over a year now and I am suffering from anxiety from this situation.”
“Constant changes to my account. Show meter readings and then they vanish. Switched on smart meter and shows usage on my app but apparently not on the account. Either USELESS or scamming me.”
“TLDR: aggressively tried to make me install a smart meter. When I left, tried to inspect my meters 6 months after switch to another provider. Wanted to charge me £8 as I left; after my complaint, turned out, they owed me £80 instead. Avoid this mess.
Became OVO PAYG customer accidentally when they bought my previous provider, SSE.
Soon after, OVO aggressively tried to force me to switch to a smart meter. I then changed the provider to the company that had no problem with non-smart meters (yes, there are quite a few).
6 months after leaving OVO, I am contacted by the OVO contractor who demand inspection of my meters. I write to OVO and ask to update their database. Then I get to know that I owe OVO £8 + interest. That's totally impossible as I was PAYG and had >£30 on my gas/el accounts when I was leaving. I file a complaint and after 10 days: "Oops, sorry, it's actually us, OVO, who owe you £80 instead"
Their database and calculations are all mess - AVOID!”
“Worst customer service I’ve ever encountered. They don’t listen at all and can’t grasp a simple request. Won’t fix my meter and asking for meter display when I’ve told them 3 times it isn’t working. Time for a change. Rubbish company”
“I am absolutely appalled at OVO’s service. They replaced my meter with a smart meter 2 weeks ago. Since then, I’ve had issues with power supply on economy 7 and the OVO team have fobbed me off 7 times. I have been without hot water for 2 weeks and am still being denied a new meter/any help. Shocking!”
“Ovo seems incapable of processing meter readings and dates and then determining just who is responsible for settling the corresponding bill when there is a change of customer despite being given all the details.”
“I switched to OVO because they had good rates. After my cooling off period expired I was moved to an economy 7 tariff, which I did not ask for. Ovo then moved me back to a normal tarrif, but my rates are no longer what I was expecting.
Take a screenshot of anything they give you as they may change it without you knowing. I have had multiple copies of my first bill generated, but I can only download the latest one, so I can't see how things have changed over time.
I am now stuck with these cheaters for a year because of their early exit fee. I wish I could charge them £50 for changing my tariff without my permission, but sadly it's one rule for them and a different one for me.”
“Ovo have told me that my account went from £535 in credit in June to £6858.77 in debit in August. On challenging this they say debt dates back from 2021. Ofcom say energy companies cannot charge for usage more than 12 months old unless customers have been notified of it at the time which I was not. Now waiting on response to my email....”
