“Ovo is a very bad customer service when you have a problem with the electric you don't get help your harassee they will refer you to debit collections or UK credit agency to make you credit very bad I had very bad experience with them I'm not wishing go back to them because I've changed my supply to new supplies”
“The service has been good with ovo, however more recently I have noticed a change. Since i swapped over my utility company I have been good. I noticed it getting much higher so i contacted ovo and they checked it out. They responded to my query very quickly in December and I thought great. 3 months later they state they got it wrong and now they want me to pay the money back. I've not been happy and as a result they have put me in arrears. They have been apologetic but want me to pay them back. I also noticed the payments have doubled in cost all of a sudden as well. They seem to think this is ok, and then want to offer hardly anything for the mess they have made. Once this is all resolved i want to stop using ovo altogether and move to better provider who can read and charge the correct amount from a smart meter and one who do not put me in arrears. I would say be very careful when using ovo.”
“At last I have left this awful company, through no choice of my own was put over to them from SSE whom I never had an issue with, OVO on the other hand decided after many months of being with them and having paid SSE up in full that I had outstanding monies to pay, they had no proof, I had no proof as bizzarley all SSE information had been lost, I had no choice but to pay up. Never ever will I use them again, and I have informed as many people as possible not to go with them, also their customer service is absolutely dire!”
“1star is to many. Awful company, stealing money from our PP meter, secret charges with no explanation, taking are emergency that was already paid for leaving us with no power or heat.
If I treat people like this, I’d be in prison”
“There is absolutely no point in repeating what you’ve already repeated at least a dozen times and still got nowhere I am in debt by just over £200 that has somehow came out of the ether as I was on PAYG meter and my gas is still sitting not sorted four days off work and three engineers later still nothing absolute horror of a company”
“Always in credit with SSE then Ovo take over. Issued bills I paid them then, 3 months later all previous bills were AMENDED ( original bill erased from my account) and so of course in their favour ,I had more to pay. Calls to customer service were sometimes ok but at its worst had a man shouting at me saying"its all your own fault you must give a meter reading on the 4th of the month" Saying it 4 times over, My mistake was to give the reading on the 2nd ! I feel I have paid under duress to them as I had email and letter threatening Debt collectors for £29.00 .Never had this before so extremely worried for Knock on the door. 6 months of elec only is already more than I paid SSE in a year .No peace of mind for this so called 'Priority customer'. If Bills were left original surely more transparent to all ,each time what I owed was quoted and I paid it only for more being asked on the next bill. When I called and asked where is this extra amount from to what Kavan told me ,I owed come from, the lady said" I dont know where he got his original figures from." Stress, Stress Stress for this Priority customer ,affecting health .”
“THE WORST EXPERIENCE EVER
THE WORST EXPERIENCE EVER! INCORRECTLY BILLING US AND HAVE INSTRUCTED DEBT AGENCIES AND BULLYING TACTICS! I STRONGLY RECOMMEND YOU AVOID THIS ROGUE COMPANY!!!
WE HAVE TRIED TO GET THROUGH TO OVO (WHO WE NEVER EVEN ENTERED INTO A CONTRACT WITH) TO RESOLVE THIS AND NO JOY AS CUSTOMER SERVICE ARE INCOMPETENT.
WE HAVE SPOKEN TO DEBT COLLECTION COMPANY AND EXPLAINED THE SITUATION AND ADVISED UNLESS THEY STOP SENDING LETTERS TO OUR NEW TENNANT (who is nothing to do with this) WE WILL BE FORCED TO TAKE LEGAL ACTION.
WE ARE AT THE STAGE WHERE WE FEEL WE WILL PAY THE INCORRECT BILL DEMAND “UNDER DURESS” THEN FILE A CASE IN THE SMALL CLAIMS COURT!
David , toby if you want to call me and you feel you are intelligent enough to grasp and deal with this issue get in touch! +34 711 079 523”
“Hi
Been with OVO for several years now never had a problem used the app to administer my account got several refunds as I was paying too much also sent regular readings and my account was always in credit then all of a sudden at the beginning of march this year2024 my account was £880 in debit I rang OVO they said it was their error and they would fix it but today I am over £3,300 in debit having made another phone . I have no faith that OVO will fix this problem do not touch them .”
“23 years (and counting) of hell from SSE/OVO. If 'minus stars' existed, this would be a score of -100%. We are stuck with a 55 year old malfunctioning Radio 4 teleswitch meter and a single phase semi-functioning 'smart' meter because OVO has sent incompetent engineers out at least 5 times each time failing to remove both systems and give us a functioning 3 phase meter. My mother went to her death in 2022 with fictitious unprovable bills c.£8k against her account. In the space of 3 years since taking over her house with the two malfunctioning meters, SSE/OVO has overcharged us more than £12k. Two unresolved Energy Ombudsnan complaints later, the second live one still being active, we are no further forward-now my mother's 'debt' is against her estate, and we can't sell the house with this matter unresolved. SSE were incompetent bullying crooks who used an elderly lady to make money (on her DD, on which she never defaulted), and OVO have failed to fulfill the remedies set out by the EO, and are now holding us hostage in an unsaleable house with two meters, neither of which functions or meters correctly. Together, they have irreparably damaged the mental health of two generations of my family, including mine. The side effects (not being able to afford heating because of extortionate bills) has meant that we couldn't socialise in the house, the books have gone mouldy on the shelves, and my mother retreated to two rooms before her health collapsed completely. These companies have used the metering situation as a licence to extract our money and waste huge proportions of my time and energy trying to communicate and negotiate with them. I have been on the phone to either OVO or the Energy Ombudsman several times per week since August 2023 when OVO took over from SSE, for up to 5 hours... Nobody would believe how much damage they can do to their customers' lives if they hadn't experienced something similar themselves.”
“Months and months of stress , Ombudsman involved , still not resolved , paid over what was owed in the end to save my sanity and escape them , worst company I have ever dealt with , time they were looked into 🤬🤬”
“I would give no stars, but that isn't allowed so have to give one.
Terrible company. Overwrite historical bills, add fictional debits and debts to people's accounts. Over bill, constantly increase DD payments. Allow customers to get £4500 in credit, but if they manage to get OVO to eventually give that back they start messaging with your account and add fictional debts.
Then if you are a few hundred in debit in the winter massively increase the DD.
Lie to the Ombudsman and state you have been £2k in debt to them when they went back three years and added a fictional adjustment debt that wasn't there previously. Then because you have the previous evidence and several bills all generated at different times for the same closed periods but clearly showing they have been tampered with by OVO they say oh it was an SSE migration issue. Then both the customer and Ombudsman have to point out that they were never with SSE and always only with OVO.
You win two Ombudsman cases and go through hell when they are already aware you are a cancer patient and eventually leave them with the Ombudsman admitting that they have made such a mess of your account at OVO and do not have a sufficient audit trail that it is impossible to unpick so even they say it's better to cut your losses rather than experience any further stress.
Well, worst energy company I have ever had the misfortune of dealing with. It was an original error in OVO new system in 2020 which led to only the day reading being able to be input for electricity. They took this as the night reading then the right reading as the day reading making it look like we had clocked the meter round. We hadn't. They have read our meter once in 8 years the week or two after we moved in. This is against their legal obligation.
Tried to put us on prepayment meter because of a debt we never owed which they maliciously added to our account when I escalated our complaint to the Ombudsman and had to be reminded they can't do that as the debt (which didn't even exist) went back over 3 years and my husband has medical equipment he relies on which has to use electricity which they have been aware of since we moved in. They even tried to remove the vulnerable customer flag on our account.”
“Happy to leave us in -5 temperatures with a faulty meter that if we wanted it looked at we would have to pay as they said it wasn’t faulty. Took weeks before the meter finally gave up using anything between £20 & £50 per night. AVOID AVOID AVOID”
“Worst company to deal with. Customer service is poor and they've clearly had little training as they have no idea what they're doing. Ended up going to the ombudsman to get my issue sorted and even then OVO refused to cooperative. I have no faith in them. Avoid at all costs.”
“Worst customer service. Bills provided are inconsistent over priced and when spoken to customer service they are uncaring and quite frankly are not bothered.
I'm leaving before they totally break my mental health”
“I was asleep and I had my phone go off from a unknown number I left it then got a voicemail this all happened at about 3am I listened to it and it was OVO energy do they have the rights to call someone at that time no yes I owe them money but not enough to warrant a call at that time”
