“Horrendous customer service, the staff are so rude and not trained appropriately to answer questions. I spent over an hour on the phone to customer services and still hadn’t resolved my issue. I was also told I had no options available to me to make a complaint.”
“Go & fxx yourselves right off yourselves at OVO energy there is no way I have used £30 of electricity for the month of December time 2024 here at the address.
I am a lower energy user of energy here at the address but this has not stopped themselves at ovo energy themselves from fxxing charging me £30 for the month of December time 2024 there is no way I have used that for the month of December”
“Go & fxx yourselves right off yourselves full stop yourselves at OVO energy for 2025 yourselves.
Thanks for getting in touch.
It looks like you’re contacting us from an email address different to the one connected to the account you mention.
by saying to you your email address does not match what they have on their own record at OVO energy
so my question then to you yourselves then is who many of you yourselves like me then are really getting this issue to & aren't you sick and tired of them telling you what you don't want to hear from themselves to you full stop.”
“This is who much this f***ing c** the CEO of OVO Energy is per £405,847 this year. This is the highest-paid job at OVO, according to Glassdoor. David Buttress is the current CEO of OVO Energy. He was appointed in May time of 2024 and is an entrepreneur, investor, and former CEO of Just Eat for the financial year ending of 2023 / 2024 from you yourselves from your own misery for being there own customers at OVO energy yourselves. 🤬 👿 🤮 😤 💶”
“CHARGED 28P per hour for 1kw.. 67p a day standing charge
I'm paying almost 10 pounds to clean my clothes once!
I LIVE IN A ZERO BEDROOM APARTMENT. ovo are serious thieves.”
“Awful awful awful company.
Moved into a new house and set up with my old supplier (EDF) from my old house. 3 months later, get a letter from OVO in my Wife's name demanding £800! We've never had an account with OVO, so we're a bit surprised.
Contacted EDF and set up with them again. Contacted OVO and told them I wanted to switch from them and would pay for my usage since 14th September when we moved in.
£1,183!!!!! Absolutely overpriced and a total rip off! They are scammers of the highest order. No wonder so many bad reviews!
AVOID!”
“Subject: The Impact of Removing Gyroslips Payment Method for Ex SSE Customers Dear OVo Energy.
1) I am writing to express my deep frustration regarding your decision to remove the Gyroslips payment method, which has impacted millions of Ex SSE customers, including those who were transferred to ovo when you acquired Ex SSE in 2019. This decision has created a significant disruption for customers across the country who have relied on this method as their default payment option for paying bills as they arrive.
2) Your actions reflect a lack of understanding of the critical role this payment method played in the financial lives of many customers. It's clear that, due to your own lack of awareness, you have created confusion and financial hardship for millions of households who are now struggling to adjust.
3) It is apparent that the decision to remove Gyroslips was made without considering the full impact on your customers. This shows a failure to understand how important this method was for people who relied on it to manage their bills. In fact, your actions demonstrate that you have autism of your own, as it seems you do not fully grasp the seriousness sof what you've done. If you did, you v you would have understood the chaos it has caused to those who now have to f alternative ways to manage their payments.
4) The lack of communication regarding this change only exacerbates the situation. You knew that informing customers about the removal would lead to backlash, yet you chose to avoid transparency and did not consider the consequences of leaving millions of people in the dark about such a crucial change.
5) As a company that inherited millions of Ex SSE customers, you should have taken greater care in ensuring that these customers were not left in a vulnerable position. Your failure to address this issue properly is a clear indication of how little you truly understand the needs of your customers.
6) This decision is not just inconvenient-it has caused real financial strain for households up and down the country who relied on this default payment method. You have made a choice that affects real people, and your failure to understand the extent of this disruption shows just how out of touch you are with your customer base.
7) I hope you reconsider the impact of your actions and begin to fully understand the consequences of your decisions.”
“1) OvoEnergy is a disgusting, vile, obnoxious, arrogant, & two-faced energy and gas supplier. This company deliberately ignores its customers when their accounts are in credit, but the moment a customer’s account goes into arrears, they start harassing, bullying, threatening, and intimidating them. Their tactics include relentless hounding and threats about damaging credit scores. They will even go as far as affecting your credit rating with your bank or building society once your account is in arrears.
2) Not only do they pressure customers in arrears, but they also sell your data to the highest debt collection agency, who then steps in to retrieve the debt. This is a blatant exploitation of customer data, showing how little OvoEnergy values its customers.
3) Additionally, OvoEnergy has taken away several payment methods that were once available to customers, such as the Giro slip payment method, which was a default option for SSE customers. They are now pushing customers toward online apps and direct debit payment methods, getting permission to sign people up for these methods because they receive a commission for every customer who switches to them. They refuse to disclose this information to their customers, leaving them unaware of the financial incentives involved. Not everyone wants to use an online app or direct debit, yet they continue to strip away payment options that worked for many, leaving thousands of households in a difficult position.
4) This behavior has been even more blatant since they inherited the SSE customers, raising serious concerns about how they treated their original customers. OvoEnergy is more interested in profits than in fair treatment and respect for its customers.
5) If you are considering switching to OvoEnergy, be warned—they will bully, intimidate, and harass you once you fall behind on payments, with no regard for your well-being."”
“This evil 😈 & spiteful energy company themselves to me from OVO energy are deliberately price gouging me themselves to me here themselves full stop themselves to me here at my own address.
To Ovo Energy,
1) I am writing to you here from the address regarding
serious concerns regarding your actions related to my energy usage at my address. Despite providing you with accurate meter readings, you have deliberately claimed that I am using more energy than reported, rather than using the actual data I've provided. This is a clear example of deliberate price gouging, and it shows just how far you're willing to go. Your actions are not only unacceptable, but you're manipulating the situation to make it appear that I am using more energy than I actually am.
2) And it's not just me—millions of other customers have noticed this issue. Many have raised their concerns with you, and rightly so. What you're doing is out of order and must be addressed immediately.
3) By dismissing these concerns, you're treating your customers with disrespect, even going as far as making them appear less intelligent for questioning your practices. This disregard for your customers' concerns is unethical and unacceptable.
4) You know you're in the wrong, but instead of admitting it, you're choosing to ignore the truth and refuse to acknowledge that the customer is right. This refusal to take responsibility is not only frustrating, but is damaging me but not yourselves full stop at OVO energy you yourselves are selfish c*nts with a capital C," in front of your own name yourselves full stop at OVO energy for stealing from me here at me from my own address here to yourselves full stop for using your own energy.
(C)”
“I can only hope that people read these honest reviews before they sign up to ovo.
From having the phone call hang up in mid conversation (several times) after waiting ages to be connected to basically indifferent call centre staff, I have had to chase up the closing of my account repeatedly, I kept it at complaint level because ovo were/are basically very badly organised and we're not doing their job. Two months after I closed my account they took another direct debit and ultimately didn't close my account until 10 weeks after I initially requested closure, very poor service the impression i get is that they don't care we are just a number, i voted with my feet and am so happy I did.”
“Online payment top ups are becoming a nightmare,paying through the app payment often fails but your bank thinks payment is pending which then takes a week to correct itself then also the online portal dosen’t always work either ‘oops something has gone wrong’ message appears regularly when trying to top up.”
“Ovo have decided my new pay as you go bill is now £6440.58 for next year. My current usuage as they said is £6235.53 Yet all my neighbours are around £1400. So its now £205.05 a year more I'm meant to pay.”
“To you yourselves full stop yourselves at OvoEnergy,
1) I am writing to you as you yourselves will not openly admit that i am a lower energy user here at the address than what you are claiming I’m using, based on the meter readings i have provided to you. i must stress that these are the accurate readings from your own meter itself, not estimates, & have been submitted consistently since you took over the accounts back in July time of 2023, in preparation for the switch over yourselves for August time of that same year to yourselves at ovo energy.
2) Additionally, i would like to highlight that you are charging me your ridiculous standing charge fees, which you yourselves have set at £18, with Ofgem's own approval. This has been in place since you took over my accounts in 2023. Furthermore, this does not include the new daily standing charge fees, which you yourselves have set with Ofgem's own approval, for 2025, starting on the 1st of January 2025.
3) I would also like to address the ongoing issue with you yourselves full stop at Ovo energy over my own email address with you yourselves full stop yourselves then at Ovo energy are claiming to me that my email address does not match the correspondence address on your own records with me. However, when you took over my accounts from SSE to yourselves back in July 2023, you would have been provided with the correct email address at that time then to yourselves then over my own accounts with yourselves then full stop at Ovo energy.
4) So if you are now stating that my email address doesn't match, it suggests that you have either made one up or are deliberately using an incorrect one then on me yourselves full stop at ovo energy yourselves. Please confirmed to me than yourselves then full stop then yourselves then what email address you yourselves then have on me then yourselves then full stop then yourselves on me then on your own records with me then you yourselves then full stop then yourselves then at Ovo energy, as it clearly should be the correct one provided when the accounts were transferred from SSE themselves over to you yourselves full stop yourselves then at Ovo energy.
5) Furthermore, if you're going down this rabbit hole, i must point out that you yourselves have quite happily corresponded with me by email for nearly three years, on & off at me, using the same email address yourselves claiming to me over & over again at me like broken down record that yourselves really are yourselves at me full stop by telling me yourselves to me it doesn't match. when I myself can prove this, as i have the correspondence from you to me over that period, showing that you have quite happily used this email address to communicate with me yourselves over this time with you yourselves to me full stop yourselves to me yourselves by email to me from yourselves to me at OVO energy.
6) Now, if you think this is a game, i must tell you, it’s not. This is real lifes, & your actions are affecting people’s own lives out of this full stop yourselves, as an energy & gas supplier, are having a negative impact on those you are supposed to be serving. It’s not a game, & i am not here to play your own games with you full stop yourselves at ovo energy. It’s clear to me that you don’t understand the consequences of your own actions & how they negatively affect your customers. This is not about you or your own hobbies are not playing your own games, this is about the services you are supposed to provide to your customers, & you are failing to do so as a company.
7) you yourselves are overcharging me here full stop at the address for using electricity that i myself am not using here myself full stop at the address you seem to think it’s okay to manipulate the system as you wish to do so yourselves at OVO energy. by claiming that my email address doesn’t match your records or overstating my energy usage, you are not only
inconveniencing me, but you yourselves are disrespecting your own customers. It’s not just a matter of incorrect billing or erroneous claims; it’s about how your company is treating people. & i can assure you, this is not something that should be treated lightly.
(C)”
“I am writing to express my deep dissatisfaction with the way I, like many others, have been treated since your company took over SSE in twenty twenty-three. From the outset, it has been a constant stream of frustration and unfair treatment.
Your company has taken away payment methods that were default options for millions of SSE customers, such as the GyroSlip, without consent. This wicked and spiteful move has forced customers into using online payment methods or direct debits—options that many people neither want nor are comfortable using. This was not a choice; it was forced upon us. You are barking orders at your customers, bringing us into line with your own customers at OVO Energy, whether we want it or not.
Not only have you limited payment options, but you are also benefiting financially from these changes. By pushing customers into direct debits or forcing them to use an online payment app, you are earning commissions at their expense. This is being done without asking; it is simply being imposed.
To make matters worse, your company is actively hiding customer comments when they do not align with the narrative you wish to present. By removing or suppressing negative feedback, you are silencing valid criticism and preventing others from learning about the poor treatment your company is subjecting its customers to. This underhanded practice only serves to protect your reputation at the expense of transparency and accountability. It is a spiteful act that prevents customers from voicing their opinions or sharing their experiences, ultimately hiding how bad this company truly is.
If it weren’t for the customers themselves, you wouldn’t have a job, get out of bed, or go to work in the morning. It’s those same customers who pay your wages, yet you feel entitled to dictate to them what you will and will not show on your social media platforms. You present yourselves as a good and trustworthy company, but in reality, you are not. Your actions reveal a spiteful, wicked, arrogant, and two-faced approach to dealing with customers. As an energy and gas provider, this behavior is unacceptable.
It’s clear that your priority is not your customers but your own profit. The way you treat those who rely on your services is appalling, and it’s about time your company is held accountable for these disgraceful practices.”
