“OVO are an appalling, unprofessional company, none of their team are remotely aware of customers individual cases and simply send out isolated emails that are not linked up. With thousands of pounds in credit they deliberately fobbed me off with excuses and delaying tactics, this was possibly in-house strategies to avoid paying customers their money back. I would recommend changing to another provider, simple.”
“OVO has fraud my account to request my current supplier to switch to OVO without authorisation. I've reported to Police and will take further action against this fraud.”
“1. OvoEnergy is the worst company in the energy and gas market. They don’t help customers at all; instead, they just bark orders. They tell customers, ‘Do this, do that,’ and make demands without any genuine help. Their approach isn’t about helping—it’s about ordering customers around and pushing their own agenda, which is all about what they can get for themselves, not the customer. 👀 😡 😤 😈 👎 💶
2. This two-faced, rude, and arrogant behavior makes it clear they don’t care about what customers actually need or want from an energy or gas supplier. Many of us wish they’d leave the industry for good. Their complete disregard for customer well-being makes them unfit to be in business." 👀 😡 😤 😈 👎 💶”
“Would I recommend OVO , NO, there costumer services don't know what they are talking about plus when you agree something OVO do that opposite, don't trust them, edf offer better packages”
“So after being a customer of OVO for 15 years I decided to see if I was on the most competitive tariff and to my shock I wasn't. I was informed it was my responsibility to keep an eye on my tariff not OVO to do it for me. I thought this is what I paid for?? So, I agree a deal and the EV department are to call me back to swap over as the main department can't. I speak with a man called Alex who assures me I will get a call Friday, later that day I am promised Monday. Tuesday comes and still nothing so I get another promise Alex and the EV department will call and nothing. After 3 promises I met a guy called Henry from Octopus, he sorted the switch, a new tariff and the EV charge within 9 minutes. Shame on OVO I will never spend another penny with you. Now an Octopus customer.”
“I’m appalled by you own telephone service manners yourselves at OVO energy by putting the phone down to me on the 04th/11/2024 of November time & this is a diabolical service to use at OVO energy & are a disgusting & vile evil company yourselves to deal with you yourselves full stop at OVO energy & had no rights whatsoever to buy your own rival company out that you did do yourselves anyway at SSE back in 2019. 👀 😤 😈 😡 ☎️ 👎 💶”
“My second time complaining about this company. I had to email the CEO last time and this as their customer service is diabolical. When prepayment meter cards don’t work the bot and phone operators tell you they have their rti cards at local shops. They don’t!!!! Was told yesterday after putting 65 pounds on unbeknownst to me was a smart card sent when I’m on a traditional meter that the funds were on the card and they weren’t I’m now awaiting another call from ovo to get this sorted and to be able to top up on yet another card being sent. Let’s hope this time it doesn’t take 10 days! Ovo get your act together and sort out your services!!!”
“They opened an account in my name without my consent, then sent letters saying I had outstanding debt to pay, then got a debt recovery team involved and added a charge for them onto my so called bill expecting me to pay them too.”
“I’ve once again been left stranded without electricity for the 3rd time since being switched over from SSE. It wasn’t a great start to begin with and has been an absolute nightmare ever since, continuous issues with the not so smart meter. To make matters even worse are the ignorance and incompetent customer service advisors, who need intensive retraining and people skills!
I’m actually traumatised by my recent experience and won’t be continuing with this abysmal company, I can’t wait to see the back of OVO and never have to deal with their diabolical service ever again”
“1. Ovo Energy is focus-driven, but not in a way that benefits their customers.
2. They bark orders and are solely focused on their own financial gain, making sure they profit according to their pay schedules—whether weekly, fortnightly, or monthly. And that's not even including all the little perks they get you to sign up for but don’t mention upfront, like direct debit, locking you into a fixed 12-month contract with promises of discounts on your gas or electric that don’t materialize. They don’t disclose important terms and conditions, such as the exit fees you yourself are expected to pay for leaving early or moving to another supplier.
3. These things are kept well hidden in the small print, and they don’t expect you to read them or fully understand what you’re reading. They also don’t mention the service charges on both sets of meters, which are set at different rates."”
“Worst energy supplier ever! Couldn’t pay any bills for 5 months due to their merger with SSE. Ombudsman failed to help me but agreed OVO were out of order. I was Billed for incorrect payments they notified me only after 9 months then demanded full amount. I’m £600 in debt due to on going multi meter scam. They still went by estimates even after submitted meter readings. They have the Most expensive 3 tier tariff system. Rip off bills & poor customer service. Their own engineer failed to read meter correctly. Worst energy supplier ever. All within one year. Stay clear. Greedy idiots. I’ve never been so depressed in my life! Try everyone but OVO.”
“I have been with Ovo for a couple of years in a new house. For most of this time I have been unable to log in to my account as their website is always under construction. Therefore you can not view or log meter reads, review usage, analyse statements. They say they will send you a monthly statement via email but I had to ask numerous times before I received. Unfortunately due to the state of our energy crisis, there are little to no other options for us. If it was a few years earlier, I certainly would have found another provider and left by now. They also made a bunch of billing mistakes in the first year which I had to point out to them and make them credit my account. This is also why I want to keep a close eye on my account, which I can't.”
“I called on 4th November re getting a partial refund on money they had. I spoke to Emanuel who may I say was one of the most helpful people I have dealt with. He hung on whilst I read my meters. He then checked with his manager and said I would get the refund. It arrived in my bank account today. So well done ovo. You need more staff like him.”
“Ovo you spam call ex customers but while a customer is with you it's difficult to get any decent customer service. If you made errors with billing and refunds it's not the customers problem it's yours. If you think phoning multiple times a day helps think again.”
“I called to enquire about moving to an OVO EV Tariff and for OVO to handle the FIT payments due from my solar panels. To say the person I spoke to was absolutely CLUELESS would be a massive understatement. I'll stay with my current supplier who understand how their own system works.”
“1. OVO Energy own hobbies are including putting the phone down on yourselves if they themselves do not like the sound of your own voice to themselves or if yourselves start answering them back eithr to themselves to them full stop at OVO energy & are deliberately over charging their own prices to yourselves for using their own services to you themselves to suit themselves financially out of this financially themselves out of this themselves financially at OVO energy.”
“Absolute Joke of a company. New customer here.
App is terrible tells me my balance is £0 constantly and the in house smart metre doesn't work
Myself and my daughter age 3 was left 3days with no electricity due to a pin ok the metre. Engineer came out and told me because it was a Sunday there was nothing they could do. Leaving me and my daughter sitting in a flat with not electricity or heating and I could not make her a hot meal, we had to sit there with nothing but the touch on my phone. I was very upset angry cold and hungry as well as my child. I am absolutely disgusted. I now have to go and get food for our fridge and freezer as had to throw ours all away.”
“originally an SSE customer i was handed over to OVO as their customer.
luckily i had a PAYG meter, because reading through the reviews the situation would probably be a lot worse.
however, they still are trying to rip me off.
i was moving out of the property and the first phone call i made was a waste of time - staff were rude and not helpful at all.
the second time wasn’t much better but i did manage to close my account and request a final statement.
on the day i handed my keys back there was still some money on both meters,
so you can imagine the look on my face when the final statement said i owe them £300 and that i’ve managed to accumulate it over the last 12months.. 🤣
it doesn’t make sense as you can’t get into a debt as such on PAYG and if you are using emergency credit you need to pay it all off before power switches back on.
it seems like this company is relying on people not knowing certain things and hoping they will pay even though it’s not their debt.
i since contacted them i told them that i don’t owe them any money so they raised a debt dispute and said will be in touch.
i’m curious to see how that goes.”
