Forced to transfer from SSE after 25 years to OVO following its purchase.
Date and rates differed; unable to access website; name and address incorrectly recorded; but, worst of all, readings posted by guaranteed delivery, signed-for letter: OVO ignored, instead submitting estimated readings at a much higher rate. Thankfully, I do not sign Direct Debits. This has happened so many times, it cannot be by accident. Incompetence? Poor staff training? Lack of proper systems? Or - by design?
5 months ago
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