1) Ovo Energy's behavior toward its own customers is appalling & disrespectful. They are obnoxious, rude, & arrogant. Their unwillingness to listen to their customers, despite being told repeatedly about issues, is extremely frustrating. Instead of addressing concerns, they simply ignore them. This lack of accountability & care that is not care away to yourselves is unacceptable from this an obnoxious arrogant & two-faced energy Company themselves. 2) This company is stripping customers of their own basic rights by making them pay through online payment methods, their preferred direct debit, or by using an online app—whether the customer wants to or not. They leave no real choice, forcing compliance with their favored systems this a spiteful & evil energy company themselves full stop at OVO energy themselves.