“Worst energy supplier I have ever used. If you try to contact them for any reason, they just disconnect the call if they don’t want to deal with you. Extremely rude and unprepared staff.”
“1. I am writing to share my experience with others regarding OvoEnergy, particularly their poor customer service. 👀 😡 😤 😈 👎 💶
2. Since they inherited both of my accounts from SSE themselves back in July time of 2023 themselves ready for the switch over of that year to August time of that year, both my gas and electric were in credit, but they have really hammered my credit with their standing charge fees on both sets of meters, which are set at different rates. 👀 😡 😤 😈 👎 💶
3. They have also taken away the ability to build up credit through gyro slips, and instead, they want you to click on all these hyper links, which many people don’t feel comfortable doing. 👀 😡 😤 😈 👎 💶
4. They are focus-driven in getting you to sign up for direct debit, yet they don’t disclose the percentage fee or commission they earn for doing so. 👀 😡😤 😈 👎 💶
5. Their push for you to have a smart meter is also very focus-driven and determined for you to have one, whether you want one or not as themselves are profiting from this, from your own discomfort by installing something you may not need or want either yourselves full stop in your own home. 👀 😡 😤 😈 👎 💶
6. This allows them to receive a payout in their paychecks, whether weekly, fortnightly, or monthly, without being upfront about it. Additionally, if you accumulate debt with them for either gas or electric, they sell that debt outright to a third-party collection agency. 👀 😡 😤 😈 👎 💶
7. These agencies then come to collect what is owed on their behalf, often at a high percentage fee. They don’t disclose how much they sold the debt for or how much the collection agency earns as a percentage for collecting it." 👀 😡 😤 😈 👎 💶”
“Prefer to give 0 stars my young daughter has gone weeks withought gas she's hit with over £33 due on the gas meter since she recently moved in she's had electric problems to they sent her new top up cards the electricity one now works but the gas card would not even allow money to go onto the gas card the meter still showing someone else's debt yet it's now in her name so now she's still freezing and has developed bad flue like symptoms and a chest infection yesterday she couldnt even lift her head off the pillow it's shocking no one to even call at weekends and week days it's hard to even get talk to anyone regarding this disaster she can't even get out of bed to get any shopping and I'm unable to go see her so no help this company are the worst ever. Glad I'm not with them my company at least gives you the help you need.”
“1. "Ovo Energy has consistently poor customer service, with long wait times and a tendency for staff to disconnect the call if customers express frustration or raise their voices. They don’t like hearing what you have to say back to them at the end of the telephone, even though they themselves make typo errors and mistakes before turning that around on you, which makes it unacceptable to be treated this way after enduring long waits. 👀 😡 😤 😈 👎 💶
2. The staff makes fun of customers' situations, including spelling mistakes, showing no responsibility for the difficulties they contribute to. They mock the situations that they themselves allowed customers to fall into. Additionally, their deliberate over-inflation of charges, especially the daily standing charge fees for both sets of meters for gas and electricity, creates significant financial strain for customers who are facing financial hardship because of it. 👀 😡 😤😈 👎 💶
3. Moreover, they seem to think it's acceptable to impose exit fees if you decide to leave. If you don’t want their meters inside your properties, they have the audacity to charge you for each meter to be removed, at your expense and not the company's. This company seems to think customers are made of money, which is absolutely disgusting. This behavior is not just an issue for me but for many others as well." 👀 😡 😤 😈 👎 💶”
“Mendacity, thieving and stalking : that’s what you’ll get from this lot.
Worth getting your accountant and lawyer to look at their er figures …was about to write bills but that would imply a correlation between what one owes and what they want you to pay them ie figures
Plucked from the ether
Amazed they haven’t been closed down for fraud”
“1) I am writing to express my own frustration with Ovo Energy, which I consider to be a vile, evil, & spiteful, & arrogant two-faced obnoxious energy supplier. They mislead customers by promising savings when switching to fixed-term contracts for twelve months, failing to mention hidden exit fees for leaving early.
2) They are driven by greed, focusing on getting customers to sign up without making it clear that their staff earn bonuses for each signup. Many customers don’t realize this, & it’s unfair that they profit from customers' lack of understanding. They show no concern for individuals, disregarding their unique circumstances and finances, and they also neglect customers' mental well-being. Their focus is solely on profit, with no regard for the impact on their customers.
3) Instead of offering support, they pressure customers to pay debts immediately. If you can’t pay, they send debt collectors to your own front door but what they will not tell you themselves to you is they themselves will sell your debt on to the highest collector to come to collect it on their own behalf, demonstrating themselves no willingness to help you. They love passing customers to Citizens Advice, which is a complete waste of time and energy. They only look at incoming and outgoing numbers without considering actual needs, forcing customers to pay up without providing real solutions.
4) They took over SSE customers in July of two thousand twenty-three, just in time for the switchover in August of that year, and they have really stabbed those customers in the back since then.”
“I am yet to speak to them yet again!!! As always on hold then get cut off!!!The last 6 weeks av been vile and very stressing. They Keep ringing me and emailing (bearing in mind they don’t answer when I ring or email) saying I need pay more then what it says on my contract from when I moved over to them using switch. The direct debit was set up but yet they keep trying take £40 extra! As they say am using more then I should. Am very careful as being a single parent I need be.there is 1 adult 1 child living here. And I even wash clothes at about 8 at night and only put heating on 15 mins in morning and 30 minutes at nite BUT only if it’s needed l. Wish I never moved over. Legal advice will be taken”
“Pay as you go meters set at £25 standing charges obviously they deny this however the meter doesn’t lie.. change suppliers as sick of being robbed blind and they send me a bill of over £300
Do not trust this company absolute thieves”
“Ovo Energy is a sadistic, evil, and vile company. They take advantage of people, falsely claiming customers owe money to drain them financially. 👀 😡 😤 😈 👎 💶
I’m not alone in this; many others have had terrible experiences and are sick and tired of this company. A lot of us wish they would just pack their bags and leave the energy and gas markets altogether. They treat their employees poorly, likely forcing them to stay silent while we, the customers, voice our frustrations. 👀 😡 😤😈 👎 💶
If you speak up or try to address issues over the phone, they’ll just hang up on you. I also wish they hadn’t bought out their rival supplier, SSE, back in two thousand nineteen. All they care about is lining their own pockets, filling their banks with our hard-earned money, and sending it overseas itself to avoid paying tax avoidance on it here in the uk 🇬🇧 itself. Instead of addressing concerns, they respond with hostility and try to silence us. Avoid Ovo Energy at all costs." 👀 😡 😤😈 👎 💶”
“Do not use this company. I fought for 6 months to get them to lower my bills from between £500-£700/month while using smart readers saying my TOTAL mi they usage was between £70-£80. Finally they reimbursed me around £350 (which wasn’t enough)
When I went to cancel my services with them at the end of the 12 months, they found “missed charges” on my account and said my refund was a mistake on their part and are trying to charge me another £800. I paid them £3,500 over a 1 year contract. Unbelievable. Please do not use this company.
P.S.
I have an email from them saying they made a mistake and that my opening reading wasn’t done correctly, and they send me the figure. The new charges are stating the figure they “discovered” was incorrect and it was actually a different number. I can’t make this bs up.”
“nightmare 0 customer service 0 solving problems luck off communication the customer service staff they are not willing to do their job I don’t even know why they are doing their”
“Subject: Disappointing Experience with Ovo Energy for October time of 12th/10/2024 👀 😡 😤 😈 💶👎
1) I am writing to express my deep frustration with your company. Ovo Energy isn’t asking customers for cooperation—they are barking orders, telling us what to do. They are fully taking advantage of us and know exactly what they are doing. Instead of providing a real service, they instruct us to go online, follow blue links, and adhere to their protocols, ignoring the fact that many people are uncomfortable with this approach. 👀 😡 😤 😈 💶👎
2) Despite being told that customers don’t want to do everything online, it feels like your company continues to push this agenda. Not everyone has a mobile phone, an Android device, an Apple device, a tablet, a desktop, or a laptop. Even those who do may not be comfortable navigating your online systems full stop. This insistence on barking orders rather than accommodating customers is simply disgusting. 👀 😡 😤😈 💶 👎”
“I have had a terrible experience with OVO and have decided to leave them
My direct debit increased from £30 a month to £108, I was told there has been a price increase of %10. My bills ae roughly £30 a month Because I live alone and use only my fridge freezer. I wash clothes once a week and use the hot water once a week, my bills in the winter are about £70. I asked then to reduce my dd and they got it down to £72, I cancelled my dd and said goodbye,
I asked for a refund of my money they kept and said there is a hold on my account,
I checked my balance 2 days ago and it was £92 in credit, Today it is £45. I have used £45 of electricity in 2 days according to Ovo. I am appalled at the way they have treated me, a pensioner, I have already lost my winter fuel payment. I will never recommend them to anyone, nothing but trouble and causing me a great deal of anxiety, A shameful company who keeps your money in their bank. I am so very upset about this situation. Never join them. The say that you can adjust your direct debit online so I tried to do that. I couldn't get the payment down from £108 but had to put in a value between £108 and £2000. Unbelievable!!!”
“As a single occupant who works at 3 times a week, I'm an extremely low user. I've used a smart meter since moving to the property. I don't use gas, bit still pay a standing charge. My monthly 'smart meter' bill was around £47. I had an email saying this has increased to £162 a month. Customer services said it could be a fault with the smart meter and is based on the previous owners??? I was a advised to cancel the direct debit and pay for each bill monthly. After doing so, I received and email saying "not your direct debit has been cancelled you'll be paying higher prices". I find the whole service very unprofessional and well most definitely be changing suppliers at the earliest convenience.
I would recommend this energy provider to my worst enemy.
Just read the other reviews and decide for yourself. Who's like the plaque.”
“I find the company very difficult to speak to somebody and I have told them the house they are billing me for is empty so I need only pay the standing charge, but they still insist on me reading the meter, and sending a bill for estimated?! This situation will all be sorted out when the property is sold so it is wasting my time and theirs haviong these conversations - so please do not estimate the account for an empty property!!”
“1) I am writing to express my deep concern regarding the recent ten percent increase in gas and electric bills for all customers, effective October first. This price hike, along with the hidden service charges associated with both sets of meters, has left many customers feeling frustrated and misled. 👀 😈 😡 😤 👎 💶
2) It appears that your company prioritizes its own profits over the needs of its customers. The aggressive push to lock customers into fixed price plans is particularly concerning. Many customers are not made aware of the hidden charges associated with canceling these plans early or the penalties for wanting to exit before the full twelve months. This lack of transparency is troubling and suggests a focus on profits rather than customer satisfaction. 👀 😈 😡 😤 👎 💶
3) Additionally, I want to highlight that Ofgem, the regulator, seems to be allowing these six energy companies to raise their prices significantly without proper scrutiny. Their decisions to increase prices by four octaves are unacceptable and further burden customers during this challenging time. 👀 😈 😡 😤 👎💶
4) I am letting everyone know how bad all six of these energy companies have been during this time in October twenty twenty-four. 👀 😈 😡 😤 👎 💶”
“**Extremely unprofessional company - DO NOT RECOMMEND!**
I strongly advise against using this company's services. We had an issue with an incorrectly billed electricity and gas bill for a house we had already moved out of. The issue was resolved with the help of Citizen Advice, and a representative from this company confirmed via email that we owed nothing and that the bill had been canceled. Yet, two weeks later, we received another letter with the same bill demanding payment!
We have proof that we were no longer living at the property during that time, but the company continues to send unjustified bills and completely ignores the previous resolution. This has been not only a waste of our time but also incredibly stressful. Instead of resolving the issue, the company has been harassing us with demands for payment that we do not owe.
Totally lacking in professionalism and responsibility. I would not recommend this company to anyone who values peace of mind and proper customer service.”
