“Does your own energy company or not then lie to you? then or not then through their own back teeth... then or not then this one does at OVO energy to their own playing customers for using their own services to you at OVO energy. 👀 😡 😈 💶”
“Worst company out there.
Everything on account was wrong, name email, address and even my date of birth. Asking me if it’s correct like I don’t know when I was born. Couldn’t manage to set up a payment plan either. Told me smart meter was working in my rented out property. Had to take time off work drive 2 hours there and back, booked engineer at wrong door number to then find out by the engineer that the meter was indeed working!!!! Absolute shambles!
When they call you they ask you to confirm your personal details which is a joke cause they should confirm your details with you so you know who you are talking to is genuine! They are the worst and customer care don’t care lol good luck to you. You’ll need it! My complaint has been ongoing since May (we in September) 🤦🏻♀️”
“1) you yourselves are a spiteful & evil 😈 energy company to deal with yourselves full stop yourselves at OVO energy. 👀 😡 😈 👎
2) I just like millions of others have received your own letter today dated Monday the 23rd/09/2024, the twenty-third of September, regarding the upcoming gas and electricity price increases and service charges. I am outraged by this decision. 👀 😈 😡 👎 💶
3) How can you impose these changes during a cost of living crisis that your actions have contributed to since the pandemic in two thousand nineteen? People’s incomes vary, and everyone manages their finances differently. Yet, you continue to raise prices without regard for how it affects us. 👀 😈 😡 👎 💶
4) Your actions force customers to make impossible choices about heating their homes or running electricity, all while not knowing what the final costs will be. The hikes in service charges starting from the first of October, per calendar month, moving forward, only add to this burden and anxiety, especially for individuals with autism, who often face additional financial challenges. 👀 😈 😡 👎 💶
5) As a supplier in the energy and gas markets, you should be ashamed of yourselves for even representing your own customers & nevermind all of the ex SSE customers yourselves inherited in two thousand twenty-three after buying your rival company out in two thousand nineteen, when you put greed and profit before us. You either don’t know, don’t want to know, or are ignoring this impact that this having on people's own lives out here full stop from you yourselves this disgraceful at OVO energy. 👀 😈 😡 👎 💶”
“This company is not honest. It's all deceitful and fake to take all you have and leave you empty. I noticed a lot of figures on my account weren't adding up so a little investigation revealed they were helping themselves to my investment. I found this disturbing and wanted out but they made it difficult. However,COVSECLTD*COM helped get my money out successfully.”
“How many of who then you yourselves then full stop or not then have received or not then yet your letters regarding yourselves then or not yet then the new energy & gas prices started on the 1st/10/204 of October time by this evil 😈 & vile & an noxious & arrogant two-faced & spiteful energy company themselves to you full stop at OVO energy who themselves are loving bleeding you dry of your own money for using their own services to you here by OVO energy themselves to you full stop themselves.”
“Stopped my direct debit account twice ¬ informing me ,sent two bailiffs letters for recovery of debt I didn’t owe, bullied me in setting up a new D/D for my gas this could on be set up if I paid the debt of £96,blamed my Housing association for cancelling my D/D account,no communication,total incompetent staff,no customer care,took all my credit to pay my utility bills although I was paying my bills by new direct debit accounts .👎😡🤬”
“Had a smart meter installed on the 11/09/2924 had £20.88 credit on my old meter,ovo said they would credit me £21.00 but still have not received my credit its coming up to 8 days know SO VERY DISAPPOINTED manged to arrange for a engineer to vist but the engineer was intitled to place credit on my meter,have spoke to several friends with the same issue and we come to the conclusion ovo say they we will send an engineer around to get you of the phone WISHED I NEVER GOT THE INSTALLED AT ALL DO PLEASE BE WARNED EVERYONE LOOK FOR ANOTHER PROVIDER SO UNHAPPY HOW IVE BEEN TREATED WILL NOT RECOMEND ovo TO ANYONE AT ALL NOT EVEN MY DEAD FRIENDS SO SO DISAPPOINTED think I will contact ofcom”
“1) you yourselves had no rights whatsoever at OV0 energy after buying out your own rival company SSE to take away from millions of SSE customers that you have done so yourselves full stop at OVO energy by taking away the giro slips that you yourselves had no right to do so yourselves full stop yourselves at OVO energy you greedy bastards that you yourselves really are yourselves full stop at OVO energy for doing so. 👀😡 😈 👎
2) I bet any money you didn't tell the Financial Ombudsman you yourselves were going to take the giro slips away from all of the Ex SSE customers after joining OVO as you'd yourselves had already put your own OVO customers in line first & decided to also put all of the Ex SSE customers in line also after only being with you for 12 months you yourselves are a spiteful & evil energy company yourselves full stop yourselves at OVO energy for doing so yourselves.👀 😡 😈 👎”
“My password for my account is CrapEnergycompany1 need I say more?
My recently widowed mother has been hounded to pay a bill with estimated readings when we know they owe us money. She's now in hospital and being hounded for money she doesn't owe, disgusting....”
“Dreadful account sign up as a new customer. Sounds like I'm not the only one. My new account number is not recognised by the OVO website. I called OVO was told £70-80 per month. Now they want £105.
Looks like the best thing is just to leave?”
“Ovo are the wordy company ever to deal with, customer service is shocking. Due to having 2 meters one for heating one for General Electric I was able to notice this after having hot water and heating switched off for 4 months I’m still being charged for heating. When phoned customer service to ask for my meters to be checked I was told no that wouldn’t be possible as my meters were working fine yet they want me to continue paying my bills 😡”
“I really wish this two-faced an obnoxious arrogant & extremely rude & vile energy company themselves full stop would pack up their own belongings full stop themselves after buying themselves out of their own rival energy company themselves at SSE back in 2019. 👀 😡 😈 👎
you yourselves also need to be fully aware yourselves full stop yourselves at this evil & spiteful energy company themselves have even started to remove negative comments from their own social media platforms as they do not want people to know themselves how bad they really are themselves full stop at OVO energy themselves to you for using their own services to you at OVO energy ok. 👀 😡 😈 👎”
“Rapidly becoming a 2nd 'Boost' - the subsidiary company OVO absorbed due to poor performance. It seems to have learned nothing.
23-2024 - mis-billing due to simple + obvious miscalculations on its bills. Lack of timekeeping to its own set appointments. Poor at resolving complaints.
Once you're allocated a 'case' handler. You are simply left dangling. That is certainly the case with 'Adewale' in mine. Ringing & emailing to no avail over weeks . Other Cust. Service personnel simply 'leave DMs' in their internal company system with seemingly no oversight or accountability. Extremely frustrating. My advice would be to go elsewhere if you have the luxury of choice.
Keep all documents as you'll definitely need them for the Ombudsman. It's like plaiting fog & pulling teeth.
Run away.”
“I would given 0 Star if I can. After they taken over SSE. Suddenly I own them £4000, over. I only be that address a year. Taken over 6 months try to sort it out but no. Come up a bill over £700..then it was over £600. At the end we just paid to get rid of them. Is the best decision I ever made!!”
“"I’ve had nothing but problems with OvoEnergy since they took over my accounts from SSE in August 2023. They’ve been charging me three times more than my actual usage for both gas and electric, and their VAT and service charges are outrageous. Their service plans, which they claim save you money, are deceitful, deceptive, and outright evil. Their customer service, including Dan Wright, is rude. Like many others, I find this company vile, obnoxious, and scandalous. OvoEnergy lies to their customers to make them believe they can save money when they can’t. Their service is absolutely unacceptable."”
“I would give them a 0 if I could.
The most incompetent useless company I have ever dealt with in my life.
They turn nasty and threatening when they make a mistake and demand you pay straight away for their mistake. But when they owe you money they disappear like snow on a warm day.
Please tell everyone you know and care about STAY CLEAR of these money grabbing Bxxxxxxs it been 10 months of hell, they don’t care that I am a disabled pensioner living in a very cold North East Scotland, they wouldn’t care if i froze to death.”
“Took their boiler cover / energy plan out 11.9.23. For some reason the boiler cover paperwork arrived two months after. The ‘engineer’ who rang didn’t know what an ATAG boiler was so I said I didn’t want him touching it. I moved supplier at the end of my contract. Ovo have charged me £30 to get out of the boiler cover plan as it lagged my ‘energy and boiler cover’ by two months. That was their issue. Telephone operative dismissive. Avoid this company.”
“This company will not stop themselves till they've bleed you dry of your own finances out of you yourselves full stop themselves at you yourselves for using their own services at you themselves full stop to you themselves this two-faced & arrogant noxious company themselves really are themselves are pure & util evilness 😈 themselves at you for being there own customers for using their own services at you yourselves full stop at OVO energy this company is from hell . 👀 😡 😈”
“I was forced by SSE now OVO after forced transfer/join to have a smart meter despite the fact I'd stated I didn't want one. I'd been none stop badgered. They then claimed they no longer have old metres to replace faulty ones with & I was forced to take smart for both Gas & Electric on top as they say that's the only way they can work???. Since having it if it runs out & you top up , IT DOESNT COME BACK ON!! You have to go through a very long process on the phone ( That's if you can get through as 1 number claims THEY DONT WORK WEEKENDS!! I had to find a 2nd number from emergency gas on phone) I have mobility issues and its a absolute pain. This has happened twice now. With the old metres if it ran out and then yoh topped up, it would automatically come back on. Totally ridiculous. Then to be patronised " Remember to keep it regularly topped up" . Brings me to my next issue. Having been mainly bed bound for past couple years I only use really very little electric ( top up phone, fridge) and I got paid a lump some of money earlier in the year & topped up enough with that, that it should've lasted till NEXT YEAR!! So clearly it running out several kinds short shows some major overcharging!. When the gas goes I'm telling them they can turn it off. I'm no longer buying gas. I hardly use it. The boiler is off at the wall & I take cold showers & baths from march to October. Yet the weekly standing charge ( so paying just for no gas) is about £4 a week!! That's £208 A YEAR For nothing. No Gas just a charge ABSOLUTELY SCANDALOUS. This is why I loved that my old property had a Emertion heater. Because that way you could just have a hot bath in winter with that & it was way cheaper! than gas.. im not keep paying £208 in just a fee for having the metre but not using gas. According to the woman on phone I can't have metres removed. I pay more in standing charges than I do in usage. So I think I will be switching”
“1) These are a spiteful & wicked evil 😈 & noxious arrogant two-faced energy company themselves at OVO energy Stay well away from this evil & two-faced arrogant company as they themselves will bleed you dry themselves of your own money from you yourselves after means testing you themselves if you do or do not owe them the money back for using their own extortionate services to you themselves at OVO energy themselves full stop. 👀 😡 😈”
