Rapidly becoming a 2nd 'Boost' - the subsidiary company OVO absorbed due to poor performance. It seems to have learned nothing. 23-2024 - mis-billing due to simple + obvious miscalculations on its bills. Lack of timekeeping to its own set appointments. Poor at resolving complaints. Once you're allocated a 'case' handler. You are simply left dangling. That is certainly the case with 'Adewale' in mine. Ringing & emailing to no avail over weeks . Other Cust. Service personnel simply 'leave DMs' in their internal company system with seemingly no oversight or accountability. Extremely frustrating. My advice would be to go elsewhere if you have the luxury of choice. Keep all documents as you'll definitely need them for the Ombudsman. It's like plaiting fog & pulling teeth. Run away.