Worst company out there. Everything on account was wrong, name email, address and even my date of birth. Asking me if it’s correct like I don’t know when I was born. Couldn’t manage to set up a payment plan either. Told me smart meter was working in my rented out property. Had to take time off work drive 2 hours there and back, booked engineer at wrong door number to then find out by the engineer that the meter was indeed working!!!! Absolute shambles! When they call you they ask you to confirm your personal details which is a joke cause they should confirm your details with you so you know who you are talking to is genuine! They are the worst and customer care don’t care lol good luck to you. You’ll need it! My complaint has been ongoing since May (we in September) 🤦🏻‍♀️