“I called to simply request that Ovo stop blocking me from moving to my preferred supplier - E.On
Firstly it was 30 minutes on hold before I could speak to someone (I’d just got off the phone to E.On and had got straight through after a couple of minutes).
I was consistently frustrated and told I had to create an account and pay off the old charges - nothing to do with me. When I said I didn’t want to give me details or set up a direct debit as I don’t want to be with Ovo, I as consistently asked ‘if I want their help or not’. Yes I do - I just want you to stop trying to switch back my supply as I want it with E.On.
After a payment was taken under the pretence that I would get a refund and my account would be closed with email confirmation after 2 hours of waiting!!! I then got annoyed when I was told that I wouldn’t get a refund and that despite them saying they’d close the account, they won’t! I got angry and swore and called them a liar and they hung up on me. After 2 hours and 2 minutes. I’m utterly disgusted and have already told anyone who will listen how disgraceful the company is. I’ve left a review on Trustpilot and shall continue letting everyone know my experience.
Worst of all, I have to call back tomorrow to try to sort the issue still - it appears they’ve set me back up with Ovo!!!!
Fuming!! I spoke with my friend who works for British Gas and he said they are well known in the industry as having terrible customer service. Contemptible.
L”
“I had the unfortunate experience of falling victim to a scam, I was convinced with their bonus promises by their brokers/fund managers. My account had reached up to 100,000+usd by April however when I told them about my intent to withdraw my account suddenly went down and bonuses vanished. For months I was not able to make a withdrawal but thankfully I came across High lilo grace (AT) gmail .com With their professional assistance, I was able to track down the scammers and ensure that my deposits and profits were restored. I can't express how grateful I am for their expertise and dedication in helping innocent people like me who have been swindled. If you find yourself in a similar situation, I highly recommend reaching out to these guys for their reliable assistance.you can also contact whatsapp:+1-605 691 46 12”
“Worst energy company. DO NOT sign up with them. Go with Octopus or anyone else. Customer service is APPALLING, trying to speak with a manager is impossible, no one is ever available and the arranged call backs never happen. Over charged for energy, refunds and then asking for it back. Absolutely shocking”
“1) This is a evil & spiteful energy company themselves to deal with full stop at OVO energy themselves. 👀 😡 😈 😤 💶
2) Ovo Energy-who think it’s perfectly acceptable to raise their voices at you over the telephone. But the moment you start raising your own voice at them, they do not like it. And with no prior warning, if you're mid-flow or mid-sentence venting your frustration at them, they will quite happily disconnect you. This has been done and is being done to people who do not and cannot stand this company at all. By doing this, they're removing your comments from their social media platforms to avoid hearing what you have to say about their services. It seems the only way to get their attention is to vent your frustrations on social media, but they remove your comments if they don’t like what you have to say." 👀 😈 😡 😤 👎 💶”
“Ovo Energy have you jumping through hoops emailing, phoning or using online chat to try resolve an issue of their making, you just want to bang your head against a brick wall, your stress levels are through the roof, you end up losing the will to live because even after loads of emails, phone calls, online chats, the issue is still not resolved and you are back to square one!!! 😖😤 Honestly, this Company takes "stupidity" to a whole new level. Am fuming and still not sorted my energy problems out with them. Feel I may well have to put on some scuba diving gear before I dive down into the scary, unknown depths of their organisation again to try get any sense from them. Wish me luck!!!!!”
“Incompetence doesn't even begin to describe it. They booked an appointment to get an engineer out for a meter issue, send me a confirmation email and asked me to be at the property meaning I had to take leave from work as they only visit during working hours..
4 hours of waiting ... no engineer
I call them the next day... ''Sorry, we can't find your appointment on our system''.
This company would give the cirque de soleil a run for it's money.”
“I was forced to pay 600 pounds more than previous year for my electricity bill due to a faulty smart meter. I have the technician document saying it was faulty but they don’t care.
Also the customer service is awful. They never answer and they call you back next day from a third world call center.”
“1) I had an incredibly frustrating experience with OvoEnergy this morning when they called me at eleven thirty-two. I did not appreciate this unsolicited call, especially as I was in a public place and unable to talk. Despite explaining my situation, the representative completely disregarded my words and insisted on asking me questions, pushing me to go through a data protection process. 👀 😈😡👎💶
2) When I explained that I was in a public setting and that sharing personal details in such an environment is not something I would do, she questioned why I couldn't proceed. I found it unacceptable when she asked why I was sending my meter readings by email, which I've been doing for the last twelve months since they took over my accounts from SSE. This is my preferred method, and it’s none of their concern how I choose to do it. 👀 😈 😡 👎💶
3) On top of that, they were pushing and forcing me to create an online account and to use their app, which is not compulsory. I will not be put into one. After the call, I phoned them to complain about the way I was treated. I was made to wait for nearly an hour and a half. When I started raising my voice out of frustration, they raised their voices back at me. I’m not the only one doing this; there are millions of other customers who are just as frustrated and have also expressed their anger. OvoEnergy doesn’t seem to like what they’re being told. If they did, they wouldn’t have treated me this way this morning. 👀 😈 😡👎💶
4) Their behavior, including the removal of payment methods like giro slips and taking away the winter home discount, shows a complete lack of consideration for real customers. OvoEnergy is a spiteful, wicked, and evil company, full of nonsense. When I brought these issues up, they clearly didn’t want to hear my feedback. They were barking orders at me with instructions about how to be their customer, and it’s unacceptable that they choose to cut off the conversation instead of addressing customer concerns, especially when I only raised my voice slightly. This company needs to learn to listen to its customers and take their feedback seriously. 👀 😈 😡 👎💶”
“They never send out paper statements to my 90 year old mum, even though they have promised numerous times to sort this out after frequent lengthy phone calls to them. Her online account is unable to be accessed as they are "updating" it and have been for the last 18 months. So she has no way of seeing her statements.
Evo is the most appalling electricity company I've ever encountered.”
“What a spiteful 😈 & evil & two-faced energy company this really is themselves at OVO energy. 👀 😡 😈 💶 👎
As of midnight tonight, October 1, 2024, OVO has once again convinced customers to lock in energy prices for the next twelve months. However, this offer is not what it seems. While it may appear to provide stability, the reality is that this price lock benefits OVO far more than it does your customers. 👀 😡 😈 💶 👎
The customers will not be benefiting from this arrangement at all. Instead, the only ones profiting are OVO themselves, lining their own financial pockets while leaving loyal customers stuck with potentially higher rates. This tactic seems designed to trap customers into paying more over time, with little flexibility to adapt to changing market conditions. 👀 😡 😈 💶👎
Additionally, OVO is not being transparent about the increased service charges on both sets of meters. Customers are led to believe they are saving money by locking in prices, but in reality, what OVO gives with one hand, they take away with the other through higher charges. 👀 😡 😈 💶👎
To make matters worse, many customers fail to realize that if they decide to leave before the end of the twelve-month contract—whether it's after six months, four months, three months, or five and a half months—they will be penalized with hefty exit fees. This is not just a possibility, it will happen. These charges make it even more costly for customers who are stuck in an agreement they thought would protect them. 👀 😡 😈 💶 👎”
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Alex
1 review
GB
Rated 1 out of 5 stars
OVO are the worst company I have …
OVO are the worst company I have ever had the displeasure of dealing with. Their customer service is completely incompetent and the complaints department non-existent.
We had an issue which was a result of OVO somehow changing our meter serial number (which they initially blamed on us) on their system having been customers of theirs for a couple of years and which then meant they stopped taking payment for our gas. The correction of this went on for MONTHS. At one point we were told it was taking so long because according to their system our house didn't exist.... which is amazing because they were still managing to take payment for our electricity from our non-existent house.
The only reason they even bothered to investigate this (the complaints team were completely uncontactable and not once replied to an email) was because I escalated the case the Energy Ombudsman.
Credit where it's due goes to Garry M (Ombudsman Resolution Specialist) who was the only person who knew how to do his job, seemingly in the entire company.
We have now left OVO and will never ever use them again. I recommend avoiding at all costs.”
“I moved into my very first new property after 3 months of not needing the heating on out of all months weeks and days that has gone by today i go and put my heating on because my property is absolutely freezing yet no heating but only hot water, if you cant fix something change it at the end of the day we shouldnt be having to live like this yet all gas companies can sort it out on their side but yet expect us to wait from 9 in the morning till 6 tonight to get my heating sorted im living in my living room because everywhere else is freezing, im sat with layers of clothing on, not to mention that i do have disabilities and mental health problems but that doesnt concern any gas company unless you prove that you are disabled yet i think that’s discrimination if you ask me, i felt so offended by them saying i have to prove it yet like i said they dont give two sh*ts about their customers like they lie and say about but only bothered about the money they make yet they expect me to put and electric fire on that i got told on the day council put me here that it would cost loads am i hell putting myself in debt for these lot no chance ive never been in debt in my entire life but dont believe anything these say i will be moving gas companies for the lack of support and help and me having to feel offended by what they say, just always think people would they put their kids through the stress we get put through cause i doubt they do this company needs to be checked over especially effecting the vulnerable people”
“1) "I want to warn current and potential customers of OvoEnergy about their pricing strategy. They promote locking in energy and gas prices starting October first, twenty twenty-four, making it seem like a fantastic deal as prices rise.
However, you will not save by locking in your prices for October first, twenty twenty-four, because they will recoup those losses through service charges on both sets of their meters for gas and electric. Once you’re locked in, you won’t be able to do anything. If you decide to leave early, they will hit you with hidden charges for doing so. They are being dishonest and deceitful, manipulating you into believing you're going to benefit from being locked in, but you're not for twelve months. As a customer, it’s important to listen to what others have experienced. Make sure you’re fully informed before making any commitments." 👀 😡 😈 👎 💶
2) This is a spiteful & evil energy company to deal with themselves at OVO energy full stop. 👀 😡 😈 👎 💶”
“Can't wait to leave this company when my contract ends I thought eon next was poor these take first prize the charges are astronomical on a daily basis”
“Q1) Does your energy company lie to you or not? OVO Energy does. They cannot be trusted, as they lie, will lie, & manipulate their customers to control you into their way of thinking, all to get results that benefit them & not you. They took the gyroslips away after taking on the SSE customers in twenty twenty-three, & then sometime in twenty twenty-four, without any warning, discussion, or prior acknowledgment to ex-SSE customers. Millions of ex-SSE customers relied heavily on this payment method & were more than happy to pay that way. Now, they can’t pay because OVO Energy is forcing them to have an online account or app that many do not want. They’re not asking; they’re forcing you to have something you do not need. The real reason this was done is that OVO Energy didn’t like that the banks were taking a percentage of the fee before they received it, instead of them pocketing the difference. 👀 😡 😈 💶👎
Q2) If you value straightforward communication & reliability, I strongly suggest looking elsewhere, as they themselves will manipulate and control you into their way of thinking in order to get results. OVO Energy has proven they can't be trusted. 👀 😡 😈 💶👎”
“Have been waiting for a emergency appointment for Sombody to sort my meter out witch there installed and left no way of toping up apparently my electric key will arrive next week in post when I’m out of electricity now it’s been 7h still no nothing worst of all there so called company things it’s funny to make fun on the phone talking in different languages I will find a new supplier thank you”
“Called them to state my card had been fradulenty used to top up someones Gas/Electricity meters. Gave dates and times.
Response: "Sorry - we cant do anything - please speak to your bank"
Ridiculous...”
“STAY AWAY! So unorganised! I spent the time to sign up and set up direct banking etc.
I received numerous emails confirming my active account and also the registration of my Life Support Device.
A few months later I got a huge bill from AGL and not OVO as I expected. I ran OVO to say "hey what's up?" I was told that they had needed to do a visual assessment and therefore they didn't do the connection. No email to tell me, they just dumped me as a customer. Its a unit block so everything is open and access is 24/7. The electricity service was existing so their logic for the assessment didn't even stack up.
I told them that I had been relying on the Life Support Device being registered for obvious reasons but they still had again no answers as to why this could happen and why they so easy let customers go without sending an email or picking up the phone.
I ended up ringing back AGL and they signed me up start away and guess what? No Visual inspection required. OVO not worth time time and frustration!”
