I am yet to speak to them yet again!!! As always on hold then get cut off!!!The last 6 weeks av been vile and very stressing. They Keep ringing me and emailing (bearing in mind they don’t answer when I ring or email) saying I need pay more then what it says on my contract from when I moved over to them using switch. The direct debit was set up but yet they keep trying take £40 extra! As they say am using more then I should. Am very careful as being a single parent I need be.there is 1 adult 1 child living here. And I even wash clothes at about 8 at night and only put heating on 15 mins in morning and 30 minutes at nite BUT only if it’s needed l. Wish I never moved over. Legal advice will be taken