“1) I had an incredibly frustrating experience with OvoEnergy this morning when they called me at eleven thirty-two. I did not appreciate this unsolicited call, especially as I was in a public place and unable to talk. Despite explaining my situation, the representative completely disregarded my words and insisted on asking me questions, pushing me to go through a data protection process. 👀 😈😡👎💶
2) When I explained that I was in a public setting and that sharing personal details in such an environment is not something I would do, she questioned why I couldn't proceed. I found it unacceptable when she asked why I was sending my meter readings by email, which I've been doing for the last twelve months since they took over my accounts from SSE. This is my preferred method, and it’s none of their concern how I choose to do it. 👀 😈 😡 👎💶
3) On top of that, they were pushing and forcing me to create an online account and to use their app, which is not compulsory. I will not be put into one. After the call, I phoned them to complain about the way I was treated. I was made to wait for nearly an hour and a half. When I started raising my voice out of frustration, they raised their voices back at me. I’m not the only one doing this; there are millions of other customers who are just as frustrated and have also expressed their anger. OvoEnergy doesn’t seem to like what they’re being told. If they did, they wouldn’t have treated me this way this morning. 👀 😈 😡👎💶
4) Their behavior, including the removal of payment methods like giro slips and taking away the winter home discount, shows a complete lack of consideration for real customers. OvoEnergy is a spiteful, wicked, and evil company, full of nonsense. When I brought these issues up, they clearly didn’t want to hear my feedback. They were barking orders at me with instructions about how to be their customer, and it’s unacceptable that they choose to cut off the conversation instead of addressing customer concerns, especially when I only raised my voice slightly. This company needs to learn to listen to its customers and take their feedback seriously. 👀 😈 😡 👎💶”
“They never send out paper statements to my 90 year old mum, even though they have promised numerous times to sort this out after frequent lengthy phone calls to them. Her online account is unable to be accessed as they are "updating" it and have been for the last 18 months. So she has no way of seeing her statements.
Evo is the most appalling electricity company I've ever encountered.”
“What a spiteful 😈 & evil & two-faced energy company this really is themselves at OVO energy. 👀 😡 😈 💶 👎
As of midnight tonight, October 1, 2024, OVO has once again convinced customers to lock in energy prices for the next twelve months. However, this offer is not what it seems. While it may appear to provide stability, the reality is that this price lock benefits OVO far more than it does your customers. 👀 😡 😈 💶 👎
The customers will not be benefiting from this arrangement at all. Instead, the only ones profiting are OVO themselves, lining their own financial pockets while leaving loyal customers stuck with potentially higher rates. This tactic seems designed to trap customers into paying more over time, with little flexibility to adapt to changing market conditions. 👀 😡 😈 💶👎
Additionally, OVO is not being transparent about the increased service charges on both sets of meters. Customers are led to believe they are saving money by locking in prices, but in reality, what OVO gives with one hand, they take away with the other through higher charges. 👀 😡 😈 💶👎
To make matters worse, many customers fail to realize that if they decide to leave before the end of the twelve-month contract—whether it's after six months, four months, three months, or five and a half months—they will be penalized with hefty exit fees. This is not just a possibility, it will happen. These charges make it even more costly for customers who are stuck in an agreement they thought would protect them. 👀 😡 😈 💶 👎”
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Alex
1 review
GB
Rated 1 out of 5 stars
OVO are the worst company I have …
OVO are the worst company I have ever had the displeasure of dealing with. Their customer service is completely incompetent and the complaints department non-existent.
We had an issue which was a result of OVO somehow changing our meter serial number (which they initially blamed on us) on their system having been customers of theirs for a couple of years and which then meant they stopped taking payment for our gas. The correction of this went on for MONTHS. At one point we were told it was taking so long because according to their system our house didn't exist.... which is amazing because they were still managing to take payment for our electricity from our non-existent house.
The only reason they even bothered to investigate this (the complaints team were completely uncontactable and not once replied to an email) was because I escalated the case the Energy Ombudsman.
Credit where it's due goes to Garry M (Ombudsman Resolution Specialist) who was the only person who knew how to do his job, seemingly in the entire company.
We have now left OVO and will never ever use them again. I recommend avoiding at all costs.”
“I moved into my very first new property after 3 months of not needing the heating on out of all months weeks and days that has gone by today i go and put my heating on because my property is absolutely freezing yet no heating but only hot water, if you cant fix something change it at the end of the day we shouldnt be having to live like this yet all gas companies can sort it out on their side but yet expect us to wait from 9 in the morning till 6 tonight to get my heating sorted im living in my living room because everywhere else is freezing, im sat with layers of clothing on, not to mention that i do have disabilities and mental health problems but that doesnt concern any gas company unless you prove that you are disabled yet i think that’s discrimination if you ask me, i felt so offended by them saying i have to prove it yet like i said they dont give two sh*ts about their customers like they lie and say about but only bothered about the money they make yet they expect me to put and electric fire on that i got told on the day council put me here that it would cost loads am i hell putting myself in debt for these lot no chance ive never been in debt in my entire life but dont believe anything these say i will be moving gas companies for the lack of support and help and me having to feel offended by what they say, just always think people would they put their kids through the stress we get put through cause i doubt they do this company needs to be checked over especially effecting the vulnerable people”
“1) "I want to warn current and potential customers of OvoEnergy about their pricing strategy. They promote locking in energy and gas prices starting October first, twenty twenty-four, making it seem like a fantastic deal as prices rise.
However, you will not save by locking in your prices for October first, twenty twenty-four, because they will recoup those losses through service charges on both sets of their meters for gas and electric. Once you’re locked in, you won’t be able to do anything. If you decide to leave early, they will hit you with hidden charges for doing so. They are being dishonest and deceitful, manipulating you into believing you're going to benefit from being locked in, but you're not for twelve months. As a customer, it’s important to listen to what others have experienced. Make sure you’re fully informed before making any commitments." 👀 😡 😈 👎 💶
2) This is a spiteful & evil energy company to deal with themselves at OVO energy full stop. 👀 😡 😈 👎 💶”
“Can't wait to leave this company when my contract ends I thought eon next was poor these take first prize the charges are astronomical on a daily basis”
“Q1) Does your energy company lie to you or not? OVO Energy does. They cannot be trusted, as they lie, will lie, & manipulate their customers to control you into their way of thinking, all to get results that benefit them & not you. They took the gyroslips away after taking on the SSE customers in twenty twenty-three, & then sometime in twenty twenty-four, without any warning, discussion, or prior acknowledgment to ex-SSE customers. Millions of ex-SSE customers relied heavily on this payment method & were more than happy to pay that way. Now, they can’t pay because OVO Energy is forcing them to have an online account or app that many do not want. They’re not asking; they’re forcing you to have something you do not need. The real reason this was done is that OVO Energy didn’t like that the banks were taking a percentage of the fee before they received it, instead of them pocketing the difference. 👀 😡 😈 💶👎
Q2) If you value straightforward communication & reliability, I strongly suggest looking elsewhere, as they themselves will manipulate and control you into their way of thinking in order to get results. OVO Energy has proven they can't be trusted. 👀 😡 😈 💶👎”
“Have been waiting for a emergency appointment for Sombody to sort my meter out witch there installed and left no way of toping up apparently my electric key will arrive next week in post when I’m out of electricity now it’s been 7h still no nothing worst of all there so called company things it’s funny to make fun on the phone talking in different languages I will find a new supplier thank you”
“Called them to state my card had been fradulenty used to top up someones Gas/Electricity meters. Gave dates and times.
Response: "Sorry - we cant do anything - please speak to your bank"
Ridiculous...”
“STAY AWAY! So unorganised! I spent the time to sign up and set up direct banking etc.
I received numerous emails confirming my active account and also the registration of my Life Support Device.
A few months later I got a huge bill from AGL and not OVO as I expected. I ran OVO to say "hey what's up?" I was told that they had needed to do a visual assessment and therefore they didn't do the connection. No email to tell me, they just dumped me as a customer. Its a unit block so everything is open and access is 24/7. The electricity service was existing so their logic for the assessment didn't even stack up.
I told them that I had been relying on the Life Support Device being registered for obvious reasons but they still had again no answers as to why this could happen and why they so easy let customers go without sending an email or picking up the phone.
I ended up ringing back AGL and they signed me up start away and guess what? No Visual inspection required. OVO not worth time time and frustration!”
“Does your own energy company or not then lie to you? then or not then through their own back teeth... then or not then this one does at OVO energy to their own playing customers for using their own services to you at OVO energy. 👀 😡 😈 💶”
“Worst company out there.
Everything on account was wrong, name email, address and even my date of birth. Asking me if it’s correct like I don’t know when I was born. Couldn’t manage to set up a payment plan either. Told me smart meter was working in my rented out property. Had to take time off work drive 2 hours there and back, booked engineer at wrong door number to then find out by the engineer that the meter was indeed working!!!! Absolute shambles!
When they call you they ask you to confirm your personal details which is a joke cause they should confirm your details with you so you know who you are talking to is genuine! They are the worst and customer care don’t care lol good luck to you. You’ll need it! My complaint has been ongoing since May (we in September) 🤦🏻♀️”
“1) you yourselves are a spiteful & evil 😈 energy company to deal with yourselves full stop yourselves at OVO energy. 👀 😡 😈 👎
2) I just like millions of others have received your own letter today dated Monday the 23rd/09/2024, the twenty-third of September, regarding the upcoming gas and electricity price increases and service charges. I am outraged by this decision. 👀 😈 😡 👎 💶
3) How can you impose these changes during a cost of living crisis that your actions have contributed to since the pandemic in two thousand nineteen? People’s incomes vary, and everyone manages their finances differently. Yet, you continue to raise prices without regard for how it affects us. 👀 😈 😡 👎 💶
4) Your actions force customers to make impossible choices about heating their homes or running electricity, all while not knowing what the final costs will be. The hikes in service charges starting from the first of October, per calendar month, moving forward, only add to this burden and anxiety, especially for individuals with autism, who often face additional financial challenges. 👀 😈 😡 👎 💶
5) As a supplier in the energy and gas markets, you should be ashamed of yourselves for even representing your own customers & nevermind all of the ex SSE customers yourselves inherited in two thousand twenty-three after buying your rival company out in two thousand nineteen, when you put greed and profit before us. You either don’t know, don’t want to know, or are ignoring this impact that this having on people's own lives out here full stop from you yourselves this disgraceful at OVO energy. 👀 😈 😡 👎 💶”
“This company is not honest. It's all deceitful and fake to take all you have and leave you empty. I noticed a lot of figures on my account weren't adding up so a little investigation revealed they were helping themselves to my investment. I found this disturbing and wanted out but they made it difficult. However,COVSECLTD*COM helped get my money out successfully.”
“How many of who then you yourselves then full stop or not then have received or not then yet your letters regarding yourselves then or not yet then the new energy & gas prices started on the 1st/10/204 of October time by this evil 😈 & vile & an noxious & arrogant two-faced & spiteful energy company themselves to you full stop at OVO energy who themselves are loving bleeding you dry of your own money for using their own services to you here by OVO energy themselves to you full stop themselves.”
“Stopped my direct debit account twice ¬ informing me ,sent two bailiffs letters for recovery of debt I didn’t owe, bullied me in setting up a new D/D for my gas this could on be set up if I paid the debt of £96,blamed my Housing association for cancelling my D/D account,no communication,total incompetent staff,no customer care,took all my credit to pay my utility bills although I was paying my bills by new direct debit accounts .👎😡🤬”
“Had a smart meter installed on the 11/09/2924 had £20.88 credit on my old meter,ovo said they would credit me £21.00 but still have not received my credit its coming up to 8 days know SO VERY DISAPPOINTED manged to arrange for a engineer to vist but the engineer was intitled to place credit on my meter,have spoke to several friends with the same issue and we come to the conclusion ovo say they we will send an engineer around to get you of the phone WISHED I NEVER GOT THE INSTALLED AT ALL DO PLEASE BE WARNED EVERYONE LOOK FOR ANOTHER PROVIDER SO UNHAPPY HOW IVE BEEN TREATED WILL NOT RECOMEND ovo TO ANYONE AT ALL NOT EVEN MY DEAD FRIENDS SO SO DISAPPOINTED think I will contact ofcom”
“1) you yourselves had no rights whatsoever at OV0 energy after buying out your own rival company SSE to take away from millions of SSE customers that you have done so yourselves full stop at OVO energy by taking away the giro slips that you yourselves had no right to do so yourselves full stop yourselves at OVO energy you greedy bastards that you yourselves really are yourselves full stop at OVO energy for doing so. 👀😡 😈 👎
2) I bet any money you didn't tell the Financial Ombudsman you yourselves were going to take the giro slips away from all of the Ex SSE customers after joining OVO as you'd yourselves had already put your own OVO customers in line first & decided to also put all of the Ex SSE customers in line also after only being with you for 12 months you yourselves are a spiteful & evil energy company yourselves full stop yourselves at OVO energy for doing so yourselves.👀 😡 😈 👎”
