“Stay away please!!!! 9 months pregnant and my last month of pregnancy I had to stress and shout on the phone so many times. And the issue still hasn’t been sorted . So if they are causing all this to a pregnant women , imagine what stress they might cause to you ! The most unprofessional and unethical company I’ve never seen. Don’t believe the reviews that Google showes you , the sponsored ones . Go on facebook for example and you will see that they are total scammers . Unfortunately I was stupid and now I am dealing with those scammers”
“OVO operate a deliberate policy of what is best described as theft towards its customers. Their business model is to intentionally overcharge customers with hyperinflated energy forecasts (that are neither accurate or fit for purpose, other than to falsely attain money). The idea being that Ovo can rake in as much extra interest to their own bank account while also falsely inflating their value on the stock market. This open system of robbery Ovo operate upon gets worse, as this pack of thieves will insist that you pay via direct debit only. In doing so, OVO will raise your direct debit premiums with no agreement (and take extra money directly from your bank account without any permission and even against your written request not to do so under any circumstances). To give good first hand example, my small modest home goes into over £1800 of extra credit every year. Each and every year is the same long-winded problem getting the money they have stolen refunded. And every year OVO will raise that direct debit yet again still further to overcharge me even more the following year. Now I am just one customer of millions. So do the maths? This energy company are quite literally making £billions with a policy of fraud and theft to innocent customers. The business model is also reflected in Customer Services of Ovo, who are trained to be evasive (as to hold on to stolen money from customers for as long as possible). So then you find yourself being cheated and ignored as a customer experience. It has previously taken me many months and countless hours in correspondence trying to have money returned to me that was unfairly taken. This disgusting conduct is obviously intended to exhaust customers, again to sit on stolen money for as long as possible. You won't find social media posts or adverts up for very long from Ovo, because they soon become overpopulated with very honest, real and highly negative feedback from customers with firsthand experience like myself. 👀 😡 👎”
“Ovo has the worst customer service I've ever experienced. Rude staff, unhelpful advice, they don't do what they say they promise and they do everything they can to ensure you over pay so they can hold on to more cash. I will never recommend this company to anyone and it was the biggest mistake ever to use them. Stay away from this godawful business and user their competitors instead.
I spoke to Smangele specifically and it was the most rude and unhelpful conversation I've ever had. But I've had the same many times before from other customer service agents. Absolute joke of a business”
“I would give -100 stars but sadly not alllwed to.
They’re the most vile company to deal with.
They lost paperwork sent via recorded delivery - even tho we showed we had proof someone signed for it. On going issue since 2022 - officially complaint sent July 2023 and took til May 2024 for anyone to contact my dad about it.
And rather than actually deal wlth the issue, they decided to send a deadlock letter so we have to go to ombudsman about it - far as they’re concerned they’re done with it. Not one issue was addressed or was skimmed over.
Most disgusting company to deal with.”
“DISGUSTING COMPANY!
closed my account back in march and made final payment for the account. I have then changed supplier and been paying my bill each month with them, however… ovo decide to keep sending me monthly bills saying they provide my electric and gas which they don’t, address to the occupier of my address! I have called over 20 times and told the money on the account has been deducted and account has been closed however I still receive bills asking for money. Also told by number of customer service to just “ignore” the letter which I replied I will not ignore as this is my home address to then be told “we’ll pay it then and stop moaning”.
I now have a solicitor involved and will be taking them to court and have all proof of every conversation I have had with them!”
“Slashed my solar feed-in tarriff from 7c to 2c and electricity rates have got up 40%. Absolutel ripoff in 2024. They offered better rates in 2023, but there are much better deals to be had in the market. I've moved to Alinta and taken everyone I referred to Ovo with me. Avoid and seek out a better deal - regardless of whether you have solar panels or not.”
“I have a dispute with OVO because they did not take my Feed in Tariff into account. They keep sending me threatening messages but I have spoken to them 4 times at least. Each time they agree with me that they have not allowed for my Feed in Tariff and will sort it out. Nothing happens but the threatening messages start again. It is not easy to get through on the phone and it always takes a long time to get to the FIT team. I will now ignore the messages and see what happens. I changed my supplier a long time ago because of their attitude.”
“This company along with their shabby other companies listed under them such as Boost are an embarrassment! They develop various apps which do not work! I am looking for a new energy company asap because the utter incompetence of these people is a joke! 🤬👎”
“Useless.....waited in 4 hours for there engineer to call ...Didn't show up ..Called they said they couldn't find the booking.All foreign call centres .........waste of time”
“I regret it big time that i joined ovo.
Worst customers service I've ever experienced!!!
Having gas leaking from metre and rang them ate reported.
Since morning I have been waiting and now is 13.35 still no sign of engineering 😤 😒”
“I phoned to pay an outstanding payment whilst the property was vacant and asked if they could send an electrician to the property to extend some sheathing around wires to the meter as my electrician said they were potentially dangerous. The woman said she had arranged for their engineer to go to the property that Friday! Great I thought, finally! I phoned Thursday to check that the engineer was still going as I'd booked time off work to let them in...turns out the engineer hadn't been booked in and they weren't going to tell me either...I could have been sitting waiting for hours at a substantial cost to myself...I've had enough of these bull shitters, if it's nothing to do with them making money they will tell you anything to get you off the phone even if it means leaving an issue potentially dangerous. They couldn't even call me to let me know.”
“I give Ovo Energy a negative score, I would give street corner thug a higher score.
Ovo Energy’s actions are in the sphere of criminality and wilful endangerment. Ovo energy have powered down the gas smart meter into hibernation mode and powered up twice using remote S.M.E.T.S. commands without having an engineer in my flat when powering up. For powering down with remote SMETS commands could trigger a full shut down and when powered up and no engineer present to re-ignite the pilot light, there is a real danger of gas buildup and explosion, endangering myself, neighbours and passing pedestrians. The meters are not smart and they rely on cheaply made fragile components and non-infallible programming. This gas “ smart ? “ meters are vulnerable to multiple sources intentionally or not.
Energy suppliers call them credit balances. This is not true. You and your supplier have entered into a trust agreement regarding your funds in your bank account, that your supplier won’t abuse your trust via direct debit draw downs. It is a ‘Trust Fund’. There are strict rules that apply to trust funds. The supplier can only use your funds to pay for the energy that you use with VAT added and future purchases of block gas made ( which has to be paid back ) and that’s it. In December 2022 Ovo energy wanted an upfront payment of £ 453.02 not to increase my direct debit without merit but done so anyway. I’m a low energy user, at the end of my contract with Ovo energy I had a surplus of £900+, nearly a year and a half of my usual energy usage in surplus. The question arises, had Ovo energy put any of my surplus trust fund into any types of interest payment accounts or other ventures without my permission? I ask myself. It would certainly explain matters thus, it would be in the sphere of extortion/embezzlement, I would think.
After Ovo energy powered down the gas meter into hibernation causing a data blackout, Ovo energy issued estimated billing readings and deduction of monies plus VAT, for the remaining billings. I did not power down the meter into hibernation. Ovo energy can not charge me for estimated billings because I pay standing charges, ‘Back Billing ‘ Ofgem state you only pay for the the actual energy that you use and in the smart metering implementation programme by the Department of Energy & Climate Change gov.uk in their technical specifications version 2 for gas smart meters must be able to record: billing data, consumption, daily read data and half hourly profile data. It seems that Ovo energy are in breach of the above thus, they would be in the sphere of embezzlement of my trust funds held at Ovo energy.
On 12th March 2024 when Ovo energy powered up the gas ( smart ? ) meter, Ovo energy had added an extra 56.6m3 of usage that “ I had not used “ via their remote SMETS command. I live in a one bedroom first floor flat where I get the morning and afternoon sun light and heat percolating from the flats beside and from below. The Met Office started that it was the warmest winter (23-24) on record. On one site listed over 130+ remote SMETS commands and other sites mention many more thus, this is in the sphere of embezzlement/fraud.
In 2017 SSE Ltd and others founded a company called Maple C Ltd, whom were to procure and install smart meters across Britain. Ovo energy would later become a partner of Maple Co Ltd. Question is why did these 2 energy suppliers not purchase the meters directly from Landis & GYR ?. Maple Co Ltd was sold in 2020.”
“Cheating and lying.
I had been charged 3 times more for gas over 18 years.
I am owed close to 10 000 pounds without added interest.
I proved with evidence from the National Grid database and Xoserve plus gas engineers working for Cadent, that my meter is imperial and measuring single units of cubic feet.
Instead I am billed in cubic meters, which is 2.83 times more
I have to go to court.
They are simply stealing and lying.
I wanted to upload a picture but it wouldn't let me.
Change to Octopus!!!”
“All six of these energy companies starting from next month will be introducing from themselves to all of us all out here if you do not pay them with the 2-week window to them themselves or not they will be introducing to all of us out here for using their own gas & electric with them late fees to your own bills from them to you yourselves from next month late fees for not paying them on time or not late fees to your own accounts for using their own supply services to you for using their own gas & electric supply services to your own properties starting from next month the 1st/08/2024 of August time of 2024 at OVO energy.
This obnoxious & too-faced arrogant company that they really are themselves at OVO energy full stop are going to starting introducing from next month the 1st/08/2024 of August time of 2024 late fees to your own accounts at OVO energy.
OVO are going to apply to your own gas & electric accounts with themselves to you yourselves starting from next month late fees to your own accounts at OVO energy for using their own gas & electric usage with them at OVO energy to millions upon millions of customers from next month at OVO energy from next month for late fees if you do not pay them in the lot time limit allowed from next month to themselves to you full stop on time to your own accounts at OVO energy.
This is going to impact each & every one of you heavily to you with your own credit scoring with the banks & building societies & much more to starting from next month to at OVO energy to millions upon millions of customers from next month at OVO energy.
(C)”
“All six of these energy companies starting from next month will be introducing from themselves to all of us all out here if you do not pay them with the 2-week window to them themselves or not they will be introducing to all of us out here for using their own gas & electric with them late fees to your own bills from them to you yourselves from next month late fees for not paying them on time or not late fees to your own accounts for using their own supply services to you for using their own gas & electric supply services to your own properties starting from next month the 1st/08/2024 of August time of 2024 at OVO energy.
This obnoxious & too-faced arrogant company that they really are themselves at OVO energy full stop are going to starting introducing from next month the 1st/08/2024 of August time of 2024 late fees to your own accounts at OVO energy.
OVO are going to apply to your own gas & electric accounts with themselves to you yourselves starting from next month late fees to your own accounts at OVO energy for using their own gas & electric usage with them at OVO energy to millions upon millions of customers from next month at OVO energy from next month for late fees if you do not pay them in the lot time limit allowed from next month to themselves to you full stop on time to your own accounts at OVO energy.
This is going to impact each & every one of you heavily to you with your own credit scoring with the banks & building societies & much more to starting from next month to at OVO energy to millions upon millions of customers from next month at OVO energy.
(C)”
