“My onine account has been off line now 18months no one seems to no when you phone to speak about this all they say is we don't no when also I am in debt now never before have you defaulted my account because you turned it of”
“Where to start? After purchasing an apartment last year, charged me 300 quid for a 6-week period when the apartment was empty before it was tenanted. Then sent debt collectors after me who threatened me with a criminal record when they claimed I owed them money for a period of time that I did not even own the property. Correct - a period of time where I did not own the property! Now I have received a random bill for April to May where the apartment is tenanted, and I don't even live there!”
“Worst company I have ever had the displeasure to deal with. Three times, I tried to switch. Three times I gave them all my details including bank details and Three times they 'lost' all the information. Dealing with them on the phone is an absolute nightmare as they don't speak very clear English. They don't have a clue and need lessons in customer service. I have now sucesssfully switched to e-on who were brilliant and sent confirmation within 5 minutes”
“This is without doubt the worst company I have ever dealt with. These sharks over charged me by £3k & made me wait over 25 weeks for them to pay back what was rightly mine. I dealt with over seven customer care operators (all of them were useless) & super unhelpful. All told a pack of lies & made up some rubbish about them not having the correct metre on records. After going to the Energy Ombudsman's to help me with this, they were the only ones who really helped me. They were superb from start to finish. This company turns over £5 billion a year & they are all told not pay back their clients money which is owed to them. I’ll be leaving these sharks as the thought of these imbeciles taking anymore of my money makes me feel sick.
DO NOT USE THIS COMPANY FOR YOUR ENERGY SUPPLIERS.”
“Totally disgraceful. I shall leave an account of my 7 days with them (and the 3 months since).
We moved into a property already served by Ovo, we initiated a switch straight away to another provider we have experience with. We gave all our move in meter readings and then we gave more meter readings 7 days later which is when the switch occurs. These have also been passed on with photo evidence to be sure.
Since then we have had 4 final bills, we have paid over £100 for those 7 days (just myself and my wife live here and we were not running the heating that week) and have had numerous harassing phone calls demanding money from us. I honestly don’t know what is going on over there or why they can’t get it right but after finally getti by confirmation that we are paid up with everything, they now say we owe more still, way over what we calculated it to be but it was exactly what they said down to the kWh. To be clear, we have paid what they said we owed, the meter readings and their calculations all check out and yet they are still asking for more money.
Each call is opened with a confusing and vaguely threatening spiel about how we owe money and we need to pay now and all calls came on the same day the bill was generated, not after, before we even had a chance to look over it and work out what is going on.
Avoid these predatory pirates like the plague and go with someone Which? recommended for the love of everything you hold dear.”
“the worst supplier I have ever dealt with, I am still in a never ending loop to get my account moved over to another supplier after 10 months of trying (since buying a new house and trying to move suppliers). Despite the energy ombudsman getting involved and concluding that OV O are totally in the wrong and putting together a 6 point process for OVO to follow, they have not do so and continue to chase me for payment of an account that should be at zero and have closed months ago. Truly the worst.”
“Avoid , worst company every ,rude staff , leaving people without electricity for weeks, just transfering from department to department but no one know anything and every person telling me other things , made me lots of accounts and sending me bills for months I was not even in property ,hidden charge of 500 pounds no one can explain”
“I was transfered to Ovo from SSE and in one year of my transfer (ovo bought SSE) I have been billed £9.000 and I have no idea how I owe that about and when I set up a direct debit to try and pay they changed it against my wishes to a bill I cannot afford as I am on benefits. I give meter readings etc as best I can but they are trying to obtain £1.000 a month. I have no idea who this bill exists. Trying to cooperate but I just don't think the bill adds up.”
“Switched supplier and was harassed by phone daily for a all outstanding balance. Asked them to email as we have a few properties and o couldn't go through security as i didn't know which one and thet wouldn't tell ne … yesterday thet texted then called me…asked them to email not call but they couldn't register that -made a complaint and funnily enough they haven’t replied in the stated 48 hours… dreadful customer service -wont be switching back even if thet are the cheapest”
“Worst customer service team every other department they have there rude and unhelpful you will have to speak to ten different people to get to a solution don’t waste your time going with this company!”
“Totally confused !
Received a statement up to April in June
Told I was over £250.00 in debit in May then in June I'm over £300.00 in credit ????
Would not recommend this company to anyone”
“I have an ongoing complaint with Ovo about my in home display for my smart meters am on pay and go so I top up my electric and gas my in home display keeps disconnecting from my meters and Ovo say it is because the display needs to be no less than a meter apart from my meters and I keep saying to them it can’t as my meters are in a cupboard downstairs and I live upstairs and they haven’t even sorted the complaint out yet and I’m on there priority register my mental health was stable before I changed to Ovo not they have made it worse they just give there customers the run around got told that the complaints person dealing with my complaint tried to phone me but I told them they didn’t as I was near my phone every day there are a bloody joke of an energy company”
“I was with British Gas then all of a sudden I get a letter saying welcome to ovo WTF how did that happen. I’d never heard of them before that needles to say I went straight back to British Gas. I’ve received 2 different final bill for them well they can go f themselves I didn’t sign up to your company so you’re getting nothing from me, send all the threaten letters you like. You have committed fraud !!!!”
“Terrible company. Talk to a call centre person and it's so difficult to understand them. They are paying my feed in tariffs to the wrong bank. I have been with the same bank for over 50 years. They try and blame me for their mistakes. No problems when SSE running the business . Stay well away from OVO”
“Ovo energy recommend direct debit and they don’t take meter reading properly and cheat customers . Support people are very rude and they don’t want to calculate correct amount . You will be over charged saying you didn’t close the account . Just a SCAM company Don’t ever go for it. Pay only based on your usage . These people are also trained to scam … in my case based on the tariff there is no clear updates for the amount calculated instead 16 pound I was asked to pay 170 plus …”
“Terrible company - DO NOT SIGN UP TO OVO ENERGY. They make mistakes and blame the customer, and also send huge bills without explanation which turn out to be wrong. I cannot explain the stress and amount of time they have wasted. I am planning to move over to a far more reputable company. Ovo customer service in particular is bad - the different staff working at call centres all give different information and do not know what they are doing. If they have messed you around, you need to push them for compensation.”
