“They say I am owed money on my electric.ime on a smart meter and and I'm in credit all ways in credit.they keep saying they will get in touch with me it's months and they have still not been in touch.”
“I recently moved into a new residence and discovered that OVO was the current energy provider. As I had a prior relationship with another supplier, I decided to transition my energy services to them. A few days later, I received confirmation of the switch and an email from OVO with an invoice for the outstanding balance, indicating a 14-day payment window. Surprisingly, three days after receiving the invoice, I received a phone call purportedly from OVO, urging me to make immediate payment. I explained that I was at work and unable to engage in phone conversations unless they were urgent or essential. I assured them that I would access my account and settle the payment the following day. The individual on the other end responded in a discourteous manner, insisting that the payment could be processed over the phone in a matter of seconds and demanding immediate action. I declined, expressing my reservations about the caller's authenticity and my preference for handling financial transactions through secure channels. Additionally, I emphasized that the invoice clearly stated a 14-day payment period, and it had only been 2-3 days since its receipt, not understanding reason for the call.”
“Would give zero stars if I could. Absolute disgrace of a company. Trying to charge me for a period before I was in the property.
I’ve called countless times to rectify but continue to receive intimidating emails and messages threatening debt collection/ bailiffs.
Avoid at all costs.”
“Ovo owe me £3300 in credit of payments. They have lied saying they will pay me several times. It has now been 3 months. They have now said they need to investigate my meter which will take 12 weeks despite me sending proof of meter readings via photo and asking my new supplier to confirm with them. They have no intention of paying me and it’s so much money. They make billions of profit and I work really hard for my money and they have stolen it.”
“The worst energy company to ever deal with. Avoid OVO like the plague.
I paid for a meter to be installed, I was given an appointment and no one turned up and there was no reason given to why no one come. Then the rebooked appointment got rebooked again and at the 3rd time of asking with false promises and continuous lies no one turned to fit the meter again. I am now still waiting for a engineer to come fit a meter that I paid for back in April and now it’s June and they are still making excuses.
Their customer service is poor, so please once again if you can avoid OVO energy.”
“Worst company ever
They took over from Ebico and ever since failed to send bills, just threatening letters of debt collection and report to credit ref agencies,. despite many phone calls they refuse to send bills,and pester me for invalid payments.
I have had enough, closed account now.”
“Worst company ever
They took over from Ebico and ever since failed to send bills, just threatening letters of debt collection and report to credit ref agencies,. despite many phone calls they refuse to send bills,and pester me for invalid payments.
I have had enough, closed account now.”
“Was switched from SSE to OVO in September and was charged £1,400 which came over from SSE, which is a load of rubbish. After ongoing emails and finally leaving them behind in December I was waiting for my final bill for 5 months, got it last week and it's still wrong and over estimated.”
“It is more than a year now that OVO is saying they are building a website... i can't access any of my information and have to chat or call to get anything done.
I wish they just stopped trading”
“Switched without consent. Claimed it was a 3rd party and refused to give information, claiming it was for data protection. After digging up found out, it comes under the erroneous transfer. Plus they got the wrong meter serial number and address. Resorting to ombudsman as they can’t be trusted to handle the closure of complaints. Also writing to local MP to promo this company to stop their ill-manner ways”
“Something happened. They started well, but are the worst now. We changed supplier and I’d advise anyone to do the same.
I’d give them zero stars if I could.”
“I have spent 2 years relentlessly dealing with this appalling compnay over their billing system issues. I told them 2 years ago that the app was registering the readings but not billing me. I contact them religiously and they did nothing. They finally admitted they had a system error and was still unable to bill me but said not to worry we will sort it all out. 2 plus years on the sort it and send me a bill for £2000 give or take. I called the help centre… that’s a joke, I was given 6 days to pay. Clearly that wasn’t going to happen. I wanted some kind of compensation for all the upset and stress. I was offered £150 when I told them this wasn’t deemed reasonable they took the offer away. Now? As every little helps I went back and said I would accept but not happy. They agreed to give me the credit. Then I couldn’t find it. I contacted them again and they said they’ve added it. 2 days later I get another email, we will add it today. Still nothing. When I then complained they came back with, well as this is t resolve ing the issue we will take back the £150 credit. Funny that…. They can find a way to email and take something from me but couldn’t find the time to show or prove that they had paid it in the first place. After all it didn’t show on their wonderful app. Their way of dealing with their customers is clearly nothing short of disgusting.”
“last year all 6 of the big energy companies themselves stop the winter Home Discount for the very first time ever in the uk. 👀 😡
as the conservative government & the Labour government have instructed
all energy companies themselves pushing on to us making homes more energy rated efficiency or higher to get an A or AA or AAA + in your homes. 👀 😡
This obnoxious & two-faced arrogant company that they are themselves at OVO energy have themselves internally stop the winter Home Discount unfairly means testing us to millions of vulnerable customers from OVO themselves & also for inheriting all of the Ex SSE customers last July time ready for the switch over themselves last August time of 2023 to OVO energy if you can stay well away from this arrogant & obnoxious two-faced company . 👀 😡”
“The most incompetent energy company I have EVER encountered. 1 star is 1 star too many.
Stating I am nearly 30k in debit on my account due to incorrectly stating my smart meter which I do not have was faulty.
Numerous promises to rectify..clearly lip service, with different actions required everytime I contacted them.
No response to emails sent within the 48 hour window.
It goes on and on. I just want to get this closed so.i can switch to another provider.!”
“Well as a plus you supplied gas and electric to my rental property.
However from smart meters being wrong, complaints being closed without any contact with me, incorrect billing addresses, multiple contacts with your agents, who all assured me that they were crediting the meter but unsurprisingly never did. Several trips to a property to manually add credits which is a 3 hour round trip.
Frankly I feel for my poor tenants who have taken over account from OVO.”
“They have withheld my credit for over 4 months now,iv asked and asked for it,reported them to ofgem. They have promised to ring me back today 28th May 24 and not rang. Genuine customer”
“I only gave one star cos had to this company’s customer service is appalling they do not help in anyway. I’m constantly in debt with them cos of the high payments and when they said I had to go on a pay as you go meter it never got installed, they even sent me the card and a man came round and done something else. They send letters saying I’m being sent to the debt collectors I call their help line and they put me on hold about 5 times and then offer me to pay more a month on direct debit which is why I’m calling them because I can’t afford what I’m paying in the first place. I want to switch but I’m constantly trying to pay them off. Once I rang after holding for an hour got cut off twice and had to start again and young stupid staff that obviously don’t know what they are doing Just got me in frustration and tears and they put phone down on me”
“Ovo energy made me happy when I made up my mind to cancel being with them, they bare face lie, promise you things then you don't hear a thing, nothing good to say about ovo energy and would advise anybody to stay well clear of this provider”
“I stayed in a one bedroom apartment and called Ovo to get a quote of what I’ll be paying, they gave me and everything was fine. Until I called for a different reason one day and at the end of the call a lady suggested they can change my meter to a new one and give me a smart meter reader in my apartment. I foolishly accepted and the new meter was fixed. I just noticed on the app that my old bill and new bill drastically increased and I was in debt of about 650£ in total for that month. I called Ovo tirelessly to resolve this and the customer care service was rude and not helping at all, just in 4months of being with Ovo I spent about or over 800£ and still in debt of 480£ as I drop my review. I switched to a much better provider without any complain.. the epc rating of my apartment is A. This caused me so much distress and Ive come to conclusion on not using ovo in my next life. I even warn family and friends so they wouldn’t end up like me.”
