“Thieves .. had terrible service from ovo, including total power cuts as they mixed my address up with a neighbour. Finally swapped supplier. A week later ovo decided to higher my direct debit by £50,take it from my bank, then tell me I had to wait 10 days for a refund. Plus wait for refund of over payment. Hard work dealing with them, no English call centre. I would never recommend ovo as a supplier.”
“Asked for opening meter readings by online account, but account not accessible. The app doesn't work and even the auto phone meter reading is not working. Had to chat to South Africa for half an hour to get the readings entered..”
“Awful customer service. Overcharged on gas by over £500. After one hour I'm still on the phone and no progress other than admitting it appears to bea mistake. As soon as I can I'll leave the company.”
“I had a smart meter installed 2 weeks ago its not working despite a engineer coming out phoned ovo customer service was probably the worst i have ever experienced in my life now i have been left with option to contact with the newspapers to get this resolved”
“They booked my appointment for changing the smart metter. I have to ask for for a day off at work. They didn’t even turn up. I called customer service to complain and book another day but not a single day available until one and a half month later. What a funny company! They said if I am missed their appointment I’ll be charge £30 but they didn’t even turn up at my house. How much should I charge them now, please?”
“Awful company. Left them after several errors on my bills, always in their favour. Their final bill was a £75 credit that they refunded. A few weeks later they sent me a second 'final bill' saying I owed them a substantial amount of money. It was a mistake on their part that I had to fight to get rectified. If I hadn't cancelled my direct debit they would have just taken it. During discussions with customer service they gaslighted, lied, accused me of making mistakes, then when confronted with proof claimed it was a "misunderstanding", finally resetting my account balance to zero. How many people have they wantonly ripped off? Just Google complaints against Ovo, it's horrifying.”
“I am absolutely appalled at OVO’s service. Someone oped an account using just my name and instead of asking from the landlord to prove that I was living in the apartment you are asking from me that I am a victim of a fraud to prove that I wasn't the tenant of the apartment. This is very frustrating, and I will take legal action as you are not willing to sort it out and you spend my time for over a year now and I am suffering from anxiety from this situation.”
“Constant changes to my account. Show meter readings and then they vanish. Switched on smart meter and shows usage on my app but apparently not on the account. Either USELESS or scamming me.”
“TLDR: aggressively tried to make me install a smart meter. When I left, tried to inspect my meters 6 months after switch to another provider. Wanted to charge me £8 as I left; after my complaint, turned out, they owed me £80 instead. Avoid this mess.
Became OVO PAYG customer accidentally when they bought my previous provider, SSE.
Soon after, OVO aggressively tried to force me to switch to a smart meter. I then changed the provider to the company that had no problem with non-smart meters (yes, there are quite a few).
6 months after leaving OVO, I am contacted by the OVO contractor who demand inspection of my meters. I write to OVO and ask to update their database. Then I get to know that I owe OVO £8 + interest. That's totally impossible as I was PAYG and had >£30 on my gas/el accounts when I was leaving. I file a complaint and after 10 days: "Oops, sorry, it's actually us, OVO, who owe you £80 instead"
Their database and calculations are all mess - AVOID!”
“Worst customer service I’ve ever encountered. They don’t listen at all and can’t grasp a simple request. Won’t fix my meter and asking for meter display when I’ve told them 3 times it isn’t working. Time for a change. Rubbish company”
