“My Gas Meter says I am in Credit but OVO is charging me nearly £2000. I have called repeatedly and they keep cutting the call, the distress this is causing is through the roof.”
“The worst company ever, don’t even count correctly the usage of electricity and gas. I contacted them lots of times asking to recalculate my usage and instead they threatened me. After closing the account and paid all, still got letters to say that I’m overdue.”
“Ovo Energy is a total rip-off! I signed up in Feb 2024 with rates of 27.61c/kWh and 93.50c/day, and just five days after the QLD Govt issued a $1,000 rebate on July 1, 2024, Ovo raised my rates by 25% (33c/kWh & 106.7c/day). I just checked their current rates: 26.037c/kWh and 96.8c/day. These rates are cheaper than mine, yet I’m paying much more! For example:
Old rate (27.61c to 33c) = 5.39c more per kWh
Daily supply charge (93.50c to 106.7c) = 13.2c more per day
It’s clear Ovo is hiking prices to squeeze more out of consumers right after a rebate and also after they give you an undeclared honey moon period - don't be fooled!. At the same time they’ve also slashed solar feed-in tariffs by 40% and estimate bills, even when the meter’s accessible. Corporate price gouging at its finest—stay away from Ovo Energy!”
“Truly the worst company I have ever dealt with. We have rented properties in the past. The energy prices that Ovo seek are ridiculous/the financial department are woeful and fail to investigate as to when new occupants take over properties. Awful service”
“Always brilliant staff. Answer calls quickly and just want to help. Prices are fair and if you are in arrears they couldn't be more helpful. Highly recommend them”
“What a spiteful evil & spiteful energy company this really are themselves full stop to themselves at OVO energy since
heriting all of the ex sse customers to themselves at OVO energy back in July time of 2023 ready for the switch over to themselves to ovo energy in that same year to themselves at OVO energy for August time of that year 2023.
I’ve lived in a rented property for the last 18months we have had debt collectors turn up for the previous occupant and I’ve told them they no longer live at this address finally managed to speak to consultant who came to my address and confirmed that we are no longer supplied by them and that all correspondence would stop yet I’m still getting letters for the previous occupant. Having the debt collectors turn up when my wife at home alone has been rather annoying. How do I go about this? Situation.”
“OVO took over my supply from SSE in 2020. I had over 40 happy years with SSE, OVO are a complete pain in the butt! Constantly bombarding with mail wanting me to setup direct debit/have a smart meter. I am happy with my non-smart meter and paying my quarterly bills by cheque as I always have. They recently informed me that they were going to charge me an extra £1.50 per month to cover the cost of paperwork, so be it if that's how it has to be. Now they inform me that to make it "better for me and my wallet" they are going to bill me monthly! So instead of posting off 4 cheques a year I am now going to have to post 12! Not that much of an inconvenience or cost BUT what next?”
“On the phone to OVO just now....
I'm a prepayment (old style key that you load via paypoint) customer.... so how can I owe £79k?
Anybody else experienced this?
I'm a single person on benefits who lives in a one bed council house”
“DO NOT USE OVO.... was a TERRIBLE energy & gas supplier this company really is itself to it own customers themselves full stop at OVO energy themselves IT IS CHRISTMAS EVE of 2024 MY SMART METER HAS BROKEN... I HAVE NO HOT WATER, HEARTING OR WAY OF COOKING. THERE IS NO WAY OF SPEAKING TO A HUMAN.
THIS IS UNBELIEVABLE. I HAVE WASTED 10 HOURS SO FAR AND NO SOLUTION, NO ENGINEER, NO SUPPORT, NO INFORMATION AND NO HELP.”
“Spiteful and evil company. They charge a very high directly debit and you can not lower the amount even when you are in credit of £200 or more. They must have some cunning ways as I am paying less with Octopus even the unit price and daily charger are higher.
When I left OVO, I had credit so they refunded me £61.26 but they refunded me twice. It took them a while to admit the error as they kept saying I had outstanding bill when I never cancelled direct debit. The amount changed to £59.04 without any explanation and they even got debt collection company involved (Oriel) for a debt which was due to their error. Paid Ovo directly £59.04 but Oriel demanded £20 more.
A bag of crooks.”
“Beware yourselves of this spiteful & evil energy company themselves at OVO energy they will pick another address on your road fraudulently put your name to it add a debt collection agency for the grand sum of £980.70 plus £198 fee.
Supposed to be for a months supply of gas and electric. Try and sort it out they demand to see your tenancy agreement for ghost property after I stopped laughing I said see you in court where I will put counter claim for distress and harassment”
“We moved over to ovo energy on Friday 17th January from octopus. We moved because we wanted a better price for the energy that our heat pump uses. We were nervous about moving but we had absolutely nothing to be nervous about. The Heat Pump Team were absolutely fantastic, they did they everything that they said they would, we were reassured from the very first conversation. The switch went very smoothly. We are so pleased that we made the switch. A massive thank you to Amy and Alex who looked after us and made switching a real pleasure. ***** 🫠
Alison and Ashley Sykes ❤️”
“I had the misfortune of dealing with them due to being the existing supplier at the property I've moved into.
During my initial call (which I had to make due to their website giving opaque error messages), customer service took probably around 40 minutes to pick up the phone, and the advisor was rude and did not understand half of the answers to their own questions.
Then after finally switching to a different supplier, they sent a final bill with incorrect estimated meter readings, despite previously having provided the correct ones.
I called about this, and once again a rude and ineffective advisor picks up the phone after a long wait time, but at least they promised to correct and resend the bill after much convincing.
After 2 weeks, all they managed to do is re-send the same incorrect final bill with the original estimated readings. This time I have emailed them about this hoping for a better result, but I suspect nothing will happen.”
“The worst provider I ever dealt with.
Not professional at all, they don't know what os going on in the company. I closed my account a year ago and they still charging me even though I complained many times and solved the issue. The bills still coming.
And every time I call they don't have a history of anything.
STAY AWAY FROM THEM!!!!”
“Our account became OVO when they purchased SSE energy services back in 2020. in October 2024 OVO created an extra account without our permission and place part of our debt there, we were never informed about this second account and we were paying through our regular account number using OVO app with an account number associated with that.
To our surprise, OVO sent us a letter through a solicitor saying that we owe them nearly a thousand pounds from this second account they created associated with our names, really OBSCURE PRACTICES, stay away.
We called the company asking why they created a separate account without telling us and they said this is their standard practice and that they tried to get in touch via email, but we never received those emails.”
“Have been with OVO Energy since 2010 with almost an ideal account, direct debit payments and always in credit.
In 2022 moved house and wanted to say with OVO who demanded £368 deposit before they can supply me with gas and electricity.
When I queried to why, having been with them for 12 years, was told its an internal credit process. Made no sense because credit history at the time, and still is, is excellent according to Clear Score and Experian credit agencies.
Entering into two years contract I paid the amount OVO requested and was informed, in an email from OVO when I queried when will I get it back, the money will be kept in a separate account and refunded back when the contract ends !!!
When the above contract ended, I chose another OVO contract with a goodwill assumption my deposit will be returned having completed the initial two years contract.
Requesting the £595 deposit I was informed it will only be refunded when I leave OVO and that I will have to pay a £158 penalty attached to the renewed contract.
What I found frustrating is not worrying about the money but to why, having been with the company for the duration of the initial contract period, Ovo is keeping my hard-earned money for no reason and probably earning interest on it.
I made two formal complaints about this and a third one asking OVO to waive the penalty with no luck.
OVO response to the formal complaints did not address the points raised about the reasons to why they are keeping this money not to mention their initial reluctance to reply. I had to chase them several times to get a response.
Having considered my options, I am in no doubt being with Ovo is very poor value for money and several other areas, the main being customer care and retention. Checked Ofgem's website suggested the Energy Ombudsman dispute resolution, a laborious process I can do without so decided to leave OVO and currently researching reviews of other companies.
I thought I’d share my experience perhaps there are others who are experiencing the same predicament.”
