“OVO is Terrible, the staff are rude, the app is rubbish and give inaccurate everything. I have had nothing but problems with OVO and I am now looking forward to moving supplier”
“Phoned up Ovo as I received my bill today and the letter I had received they have put a late date on it which I didn't even reach me on that date big lol they are nothing but a bunch of greedy scumbags wealthy people in high positions using their authorities to overcharge their customers on what grounds 😡 I was happy when I was with SSe these people how many times have they been taken to the news by customers that they've been overcharging. the person I spoke to I felt like he was trying to manipulate me and my other half even with an estimated bill reading that we have given him was still a lot of money that they're charging trying to reduce it from 175 to 145 so what taken off £30 pounds. oh such a big discount that's going to break their bank accounts for customers😡 what an insult how about getting it down to what I used to pay I never used to pay nowhere near a 100 as soon as I said to him that oh you've been taken to the news recently by quite a few customers he didn't know what to say just kept quiet what can they say because they know it's the truth I said to him I will be leaving as I no longer plan to be cond anymore by you people his way of trying to keep me as a customer was reducing my bill to 145 what an insult I never used to pay that when I was with SSe taking off £30 that's like pocket money and they wonder why they have a bad name I'm not surprised gold diggers trying to make profits out of ripping people off😡”
“Disgusting and appalling service,
Sent through a bill a year after we left Ovo because of their awful customer service to state I owe a bill of £1000, with no evidence of dates or electricity charges for evidence of this as. I have paid all of the charges to them. Customer service is disgusting, passing through to departments that’s can’t help you, inappropriate language, and advising they can’t provide their surnames for complaints because ‘they are not allowed’
Stay clear or your mental health will be impacted by this service”
“The most horrific company I have ever had to deal with
Firstly call handlers ..not trustworthy haven't got a clue what they are doing not abiding by data protection rules incompetent lack of training disrespectful no understanding of mental health and wellbeing ..calls are recorded by they refuse to email you copies of the calls ..everything you phone and check account the last call handler has not said what they are going to do and hasn't recorded it on account
Can always hear other call handlers speaking to other people Harrassment if emails text messages mobile phonecalls ans landlines from all these at least twice a week
That was just a snippet of call handlers .
There's the complaints team they are not bothered months to call back wrong information given
Would advise everyone to record the calls when you contact ovo”
“Please stay away from this company at all.
They charge you when you are not even using any electricity or gas.
BLATANT, RIP OFF COMPANY!!
I've now changed company and paying half of what I was paying them...OVO”
“I was originally with sse, who i was happy with, then got moved to these greedy scum....... everytime i level off a payment, they add something back on straight away, i will be changing supplier next payday, get away from these parasites”
“I was paying for what I used each month, based on smart meter readings. I paid what I owed on 27th February as usual, then 3 days later there was a £155 debit showing on my account. I called them and spoke to an incredibly rude CS rep, who was so difficult to understand. She kept telling me to listen and that the amount owing was for previous months. I questioned how when I have a smart meter and pay in full every month, to which she replied ‘well sometimes the system takes a while to catch up’, Absolutely laughable. I took the hit and left them for UW immediately! Much better service, saved money and I can understand the person who is my direct contact 😊”
“Avoid at all costs no support for customers struggling. Prices are the most expensive company definitely avoid this company. Customer service poor unhelpful”
“@Ovoenergy firstly put my 92 year old aunt on the incorrect tariff. She won a case with the ombudman but six months ago when she left they have not sent her her overpayment . She is very distressed and despite numerous promises the refund has not come . They are not communicating with my husband who is named on the account. So my recommendation is avoid them”
“Terrible company have two meters (one for heating) and they used the one meter reading in both when bill arrived request larger bill than actual. Also numerous other smaller issues”
“OVO is our Gas and ELECTRICTY supplier , we have been with them for many years now, the communication they provide is excellent , either by phone to a real , living human or the detailed information they provide each month informing us about the state of our account. OVO staff are frienfly and very helpful in the way they deal with you and are determined to get the best deal available . I can honestly say that we have never , ever had any reason to complain and alway recomend them to our friends and family. They even pay you interest on you money if you are in credit. Better than the banks .”
“Joke of a company. I never opened an account with them yet somehow there’s one in my name. After trying to close the account for nearly a year and every time being told it’s closed , it’s still open!!!! I get a letter everyday from them. DO NOT USE THIS COMPANY!!”
“I'm a landlord and my last tenant was with this useless company, I was charged for one week of my property being empty with no use on the electricity, and they couldn't and wouldn't explain why just kept sending me a bill.
My advice is avoid this incompetent stupid company that can't even speak proper English!!”
“Absolutely useless !!!!!!
Rang you spend days on the phone was told you would call me back to deal with your pathetic customer service
Complete useless twats”
“Absolute dumpster fire of a company,
I was forcibly migrated to Ovo when they bought out SSE and had my Economy 10 account transferred to Ovo. Since September lat year they have had my meter set to Economy 7 off peak times but switching my devices based on Economy 10 times, meaning I am missing 3 hours a day of cheap electricity, being overcharged for my electricity and could not use my heating correctly all winter.
This has been through the Ombudsman service and still they refuse to resolve the issue. They have lied (I have proof) to me, the ombudsman service and to other customer sin the same position (I am currently aware of 100+ with this exact issue).
Customer service is non existent, emails go unanswered, phone calls are not returned and the buck is just passed to someone else with a different job title each time without anything actually being done.
It is so bad that I am now taking legal action against Ovo for breach of contract, as advised by my solicitor.
Ovo have been aware of this issue for HALF A YEAR and deliberately choose to do nothing about it despite over 50 emails, phone calls and letters from myself, an Ombudsman ruling that they are at fault and legal action commencing.
If you were considering becoming a customer of this company for any reason, DO NOT! Go and read the Ovo forums if you wish to corroborate what is written here and see for yourself what kind of 'company' this is.”
“Ovo is the worst! Every little change takes ages, first you call them, then they call you, then they call you again and you spend bloody HOURS with them, still getting nowhere.
EVERYTHING IS A PROBLEM AT OVO'S.”
“I moved to Ovo 2 months ago, the worst decision I've made in connection with my energy. Terrible rude customer service, in the 1st 6 weeks I was emailed to tell me I was in debt, on an annual direct debit, where summer and winter balance each other. Then emailed offering a cheaper tariff, when I called to accept, the Philippines based customer.er service agent wants to charge me £190 exit fee from my current tariff, even though it is they who have invited me to change. Thinking of joining Ovo... think again and run.”
“OVO energy took over from my previous supply SSE and have since been an absolute nightmare. Sending non itemised bills for one amount, just to tell me it's actually £200 more when I enquire. Talking to me as though I'm stupid when I question the difference. Sending so called care experts to my house without an appointment and charging me £36 for it. They have no care. If you are thinking of joining or if your energy company goes into partnership, run as they are the worst energy company I have had to use since British gas. Their only aim is to get your money no matter what. Fit a smart meter then tell you they need to read the meter even though the smart meter is accurate to them. Avoid avoid avoid”
