Received a call from customer service yesterday, in response to my complaint email. My complaints : 1. I called your 0800 # at 18:47 today + was told that you are open from 08:00 - 20:00 Mon - Thurs, but you were in fact closed for the day ? 2. Why are you chasing me for payment for my monthly a/c ended 27/03/2022 ? It is only 8 days after month end + your email says my a/c is a month overdue ? 3. The balance of £43.87 includes £8.33 from the new month. So this is completely misleading. 4. Your website does not remember my card details. so I have to input them every time. The customer service lady had not even read my complaint email, so she asked how she could help. I told her to refer to my email. She told me the help line closes at 18:00, instead of 20:00. I asked her to change the voice message. She had not read the rest of my complaint email + failed to make any constructive suggestions or give any advice. Her performance was dismal / useless / abject.