For weeks I have been trying to get an answer to simple administrative queries connected with submitting a FIT Reading. Their Customer Service Manager, so-called is invisible. I have not had a single coherent reply to any of my emails, in spite of the promise to reply within 5 days. The managers and the staff, if you are lucky enough to make contact on the phone (normally a 6 to 8-hour wait) the call centre are incapable of providing any sensible answer. I have given up trying to contact them. I don't trust them and suspect that my FIT payments will be retained by them. For 17 years I have had very satisfactory service from SSE, OvoEnergy is a joke organization and quite the worst company I have ever had to deal with.