Unable to get through, by phone, chatbox or email. When I do, the customer service is the worst I've experienced because they don't know what they are talking about and give wrong information every time. First call took an 1hr3/4 second call 35mins, third the same. I swear they want you to hang up. All I want to know is that the payment from my bank (which has gone out) but is not showing on my ovo account has been received. I paid, yet they still sent a threatening email at 19.00 Friday evening telling me to phone immediatly, I did, but got an automated message saying lines closed at 18.00 and wouldn't open until Monday. I was so stressed that I tried on Sat morning and Hey presto, they were open. I was auto switched from 20yrs with SSE and no probs at all. Am disgusted by Ovo