THis company is absolutely awful. They used to be such a lovely, customer focused and people were able to talk easily and get questions answered from a lovely team. NOT ANYMORE! They are now a bloated, profit focused and non-customer service orientated money grabbing energy business. They never answer the phones, when they do (rare) they clearly do not want to deal with calls and make you wait for a second time. There business model is to pass you around the houses until you are bored and give up. They increase direct debits based on fictitious figures - don't ever look into previous bills and how you run up massive credits - not interested. They just need your money to generate interest in their bank account. Don't get me started on the FIT Team - they have not returned a call in over a month of trying - absolutely awful - PLEASE AVOID and those reviews which say they are lovely - sorry they just cannot be valid.