Promises to resolve issue only to be led around in circles. Increasing direct debit based on a false estimate that doesn't reflect my actual usage and either they won't understand the obvious problem or refuse to understand. Very long waiting times to speak to someone, only for line to be cut off if it's by phone, or get someone through webchat (After a queue of 270 people) who is speaking to 5 different customers, is distracted and takes ages to understand your issue, and that also cuts off eventually too. Having a case number does nothing as I still had to explain the issue every time I spoke to someone and they still wouldn't help. Very unsatisfied and can't wait to switch over to a better supplier, even if I'll be paying extra. I prefer that than dealing with this mess of a company any longer. Avoid at all costs.