Monday 12th December I called up That morning just to get some advice for my vulnerable brother about a new gas card . I also tried live chat and the message was currently unavailable. My first call took 45 mins before I got a answer. This advisor gave me the information I needed and told me to call back with my brother. I did this at 9:30 till 5:30 with no answer, I got feed up and was running out of battery. Tuesday 13th December I made another call to ovo already furious . I spoke with a very good customer service advisor Nospho . She made me and my brother feel at ease , and confident. That the matter would be dealt with . Within 15 minutes Nospho sorted out my brothers issue , and made us both aware of the next steps regarding are new card query.