I have had ongoing issues with Ovo since transferring from SSE in 2021. I have phoned multiple times re my dispute over estimated transfer balance and the reasons why I believe it is inaccurate. I have been assured numerous times that it would be addressed and someone would get back to me. In the meantime, my direct debits were frozen. I phone again afew months later and was advised that matter has been resolved/closed. I raised a formal complaint and someone left a message on my ansaphone inviting me to call back. No full name/direct line provided and I am having to revisit the previous experiences of phoning and being passed to multiple people who are unable to answer my enquiry. If I was able to allocate zero star rating, I would have as that reflects my experience with OVO. I have literally spent hours on the phone attempting to get someone to investigate and explain matters relating to my account, all to no avail. In my decades of being a customer of other energy companies, I have never had this experience. Ovo's processes and communication strategies in dealing with customers is truly shocking. After raising a formal complaint, I have been told that no-one is willing to speak to me and that I need to raise matters with previous energy supplier