OVO Energy - Utterly woeful customer service. I stopped using the direct debit service for Ovo when my account ended up over £2k in credit as a result of the company's direct debit algorithm acting in the company's favour. The company is now pursuing/harassing me for a £71 debt, despite my account being in credit. It's impossible to logon to the OVO website as the password reset mechanism does not work, the company never answers the phone and letters disappear into a black hole. I am at my wits end.
2 years ago
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