Received a bill today with instructions to send cheque to one address but the address on the enclosed envelope was a different address so attempted to make an automated telephone payment but was given a different amount to pay than was on the paper bill so phoned customer services to try and get some clarification, the person i spoke to was'nt sure which was the correct address and tried to give me a third address to send a cheque to then i was put on hold whilst he sought help, then came back and asked if i could make a card payment over the phone for a different amount than was on the bill i had received by post a few hours earlier, after some discussion agreed i could pay the amount on the paper bill which i did,was then informed that they may pass my details on to a debt collection agency if i got into debt with them, this after i had tried to pay my bill within hours of receiving it. I did not join OVO they took over SSE who i had been with for over 20 years with no problems since they took over nothing but problems. Awful awful company