Absolutely shocking customer service functions with seemingly none of the system back up to enable clients to have proper service. My account was switched to OVO from SSE ( another OVO Company) after I requested a final account which immediately meant that all my account went into lockdown. Trying to use their automatic customer login never works and on average each futile attempt at speaking to a customer service agent takes over an hour!!! Avoid at all costs. OVO continued to take money from my account after the account was terminated. Crooks and wastrels !