This company are a disgrace. I have been trying to cancel my mums OVO Energy duel fuel account for over a month. My mum has vascular dementia and Alzheimer’s. Initially they wanted Living Power of Attorney proof. I sent them copies to their customer service I did so phoned back same day and they told all was ok, nothing heard then phoned back the next day and was told I sent them to the wrong email address, sent the docs to the correct address? They owe my mum hundreds of pounds. Ten days later phoned again only to be told their admin department hadn’t approved a legal document LPA and until they had I could not close the account then yesterday 27 April they wanted to talk to my mum, who in her medical condition does not know what day it is. I have sent the company meter readings to no avail. This company should not be trading.