Sending a 96 year old blind and deaf pensioner a letter saying her smart meter had not been sending in readings for 9 months and in large type “you could be running up a large debt”. Letter asked for meter readings, we deal with all bills and affairs but OVO would not speak to us - never had this problem with SSE we did not ask to be transferred to OVO. Suffice to say they did not take meter readings as I was told the smart meter was sending readings daily, (as I asked why the readings on all their bills did not say estimated). What an appalling company that can frighten and cause a lot of worry to a vulnerable pensioner. You should be ashamed of yourselves. They are also holding a large credit on the account. I will be resending POA and hopefully they will speak to us.