Shambles of a company. I have been provided with conflicting information from different ‘teams’ within OVO regarding my account; customer service assuring me that my account is in credit despite letters from the collection team that I am in arrears and threatening legal action. Resorted to contacting OFGEM, the energy ombudsman, today as the lack of communication WITHIN the organisation is appalling and their conduct has had a massive impact on my mental health. The collection’s team would appear to be based in another country and the representatives have a poor grasp of spoken English. I was repeating myself on numerous occasions and often unexpectedly‘cut off’ from a phone call that I had been queuing for over an hour to speak to someone with. They would not transfer me to customer services themselves, but instead provided a different number to call, with a further lengthy queue. Once the current outstanding issue is resolved, I will be looking to transfer my supply to another company.