Horrific company!! They literally have NO MANNERS they are rude, repeat themselves when you e.g want answers and help! They do not understand at all what I’ve told them; I am housebound, disabled, I have a life limiting illness! I use a hospital bed, I MUST shower daily and they are adding to my poor mental health, to the point they’re making me suicidal! I was with SSE I was in credit but cons over to OVO and had a debit of £700? I don’t understand however Trust their honesty since I have a smart meter. EVERY DAY they email me saying they will increase my direct debit!! They heighten my anxiety to the point of then having a panic attack! Im in and out of hospital with my chronic illness, I have enough to deal with!! Anyone considering OVO as an energy supplier, I beg you don’t touch them!!