Why is it so difficult to register a house move with OVO? I have called 4 times to register the property into a different name and been told that "this has ben done" Each time I have called back with a query or to ensure that the account has been registered to the required address I am told that "the property is still in the name of the previous tenant". I have sent everything as requested via email, numerous and I have also called numerous times. This is most frustrating, unprofessional, unhelpful and very time consuming organisation that I have dealt with. I can only hope that things do improve very shortly. Why did OVO take over SSE customers and not provide the relevant training to their staff? Why was I given an account number when the property in question was not even registered as I was told?