PLEASE READ I was recently sent a gas bill for £254 of ‘debt’ even though I’m on pay as you go. I was told by the call centre this is because I had been of the ‘winter debt relief’ which has now ended. ‘Winter debt relief’ was apparently something SSE/OVO arranged to help people over the winter of 2022/2023. I knew for a fact my gas emergency credit was clawed back when I topped up again. I rang SSE/OVO again and demanded an explanation and breakdown of what I had actually benefitted from as my meter always recovered my emergency credit. After 20 minutes and various departments getting involved - SSE/OVO said they have no idea where this debt has come from They have removed the mysterious debt and topped my gas credit up with £50 as a goodwill gesture. This is the 2nd time I have had this problem. The first time was for £600 in 2015 - which was written off as they couldn’t figure out why or where the debt had come from Please take the time to resit this free for all debt recovery-that is further crippling households who use pre payment. In short - I had NOT been on their fake ‘winter debt relief’ program. RESIST