Switched over from sse on a old prepay meter. They sent a new gas card with instructions to use up credit and then insert the new one. The credit ran out but it killed the battery. So I couldn't use it. I called ovo they said an engineer would be out in 3-4 hours so I had to take the day off work. No one turned up. I called again was on hold for 40min the person that finally answered ended up hanging up on me. I could barely her what he was saying due to the shouting and laughing in the background. I called again was assured that this time someone would come. They didn't. I've taking a day off work and I still have no gas. I have been sat here since 9am waiting for a engineer thats 11hours now. I cant afford to take another day off this week. This is a useless excuse for a company. AVOID.