I had this issue where when OVO energy took over from SSE, I was told My opening balance was -563.38 when OVO took over from SSE. I contacted SSE and the account was settled to +384.90. My account should have been +384.90 but it has been deducted from -563.38. To come to this point, I had to make at least 10 phone calls each time more than an hour just to explain what has been happening. Every-time i made phone call, I had to explain all over again. some of the staff were helpful others, not so much. Worst customer service. All i got was YOU HAVE TO TALK TO SSE YOURSELF!!. and you say"Inline image" YOU ARE IN SAFE HANDS!!?? SERIOUSLY?. I am even told that i never had conversation with OVO before?? Seriously?? Your Accounts Department is not so bright are they? When OVO took over SSE transferred -563.38 and when SSE settled the balance, it is now adjusted to +384.90 from -563.38. Now, do you subtract that from -563.38 or do you replace -563.38 with +384.90? I was told by one of the customer service that this is settled and will get refund. and when i chat to get the update i am asked smart meter picture? i will send the meter reading, but it is called smart meter for reason no? I am young person with bit of knowledge, imagine i was old and senile and not so very bright. Sad to see companies taking advantages and harrassing people like this.