Awful billing system. Outstanding amounts different in different parts of the account on the website. Each quarter I spend literally hours trying to work out what the bills mean. Did the chat and was told I was up to date. Still looked wrong. Did another chat - told again I was up to date. Now received a letter saying I owe £140. A nightmare company. I was automatically transfered from SSE, which had a totally understandable billing system.
1 year ago
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