Where do I start! Since fuel prices shot up astronomically, I have struggled to find the extra money to pay for our gas and electric. I sought debt advice to try and see if I could reduce monthly expenses in order to be able to keep a roof over our heads and put food on the table. I tried several times to speak with the Ovo customer service representatives, and each time I would end up feeling so frustrated at the lack of empathy and compassion towards my situation. I have entered into an IVA in order to try and manage my debt situation, and alleviate some of the pressure, and was advised by my debt advisor to see if I could find another utility provider that would be cheaper than the tariffs I’m on with ovo. I tried with another provider and was told that I could not migrate over to them because I had a debt with ovo. After getting nowhere with ovo customer service on several occasions and not being able to speak to a manager to resolve my problem, In desperation I filed a complaint with ovo. I received a telephone call from a gentleman who was dealing with my complaint. I explained the situation I am in with this debt, and I explained that I had very little money left over to put towards this debt and could we come to an agreement. The complaints handler made me an offer of spreading the debt over a period of time each month, and the remainder would go towards my current monthly ovo bill. I agreed, and a direct debit was set up. What the complaint handler did not tell me was that my electric had been migrated to another provider in August, and that I was now liable for the electric bill with this new provider, in addition to the payment plan with ovo. So I’m now slapped with yet another bill from August which I was totally unaware of.