Trying to get them to install a meter, as I'm heavily pregnant and we have a house with no central heating. We accepted they have no fast track which is strange as all companies do, so we waited. Finally got an appointment so my boiler man started his work so by the time he finished he could switch on hot water and heating when the meter was installed. They LOST our booking even though it was on the screen in front of them, not only that but they told us we cannot get an appointment for another month rather than fixing their mistake! I am due to give birth by then,meaning the last part of my pregnancy is in a house with no hot water or heating in the winter, and the start of my new babies life may be the same.