Incompetent morons. They have a debt associated with a large block of flats and they are too incompetent to know who the debt belongs to. So they go on a jolly hunt to find ANY name associated in ANY way with ANY of the flats in the building (of which there are more than 50) and then continually harass them via nuisance calls and nuisance SMSs. They call it 'search and trace' which is their name for 'we're too incompetent to know who our customers actually are so we're going to waste lots of time of lots of random people in a vain effort to recover money'. I'm not even an OVO customer and never have been, but I definitely never will be after this.