I lost my meter key during weekend and had less than £3 when it happened. I called ovo customer service they ordered me a key but it takes 3-5 days to arrive. So I wanted to get an emergency credit from OVO just in case I go off supply until I receive my new key because I have a child with special needs but they didn’t help me with that. I spoke to a lady called Precious Mkhize who gave me her email and told me to contact her when I’m less than £1 then they would arrange an emergency appointment for engineer to top up my meter. I emailed her as soon as my credit went under £1 then she emailed me back saying that I need to wait until I’m 50p in credit!! She kept changing her words, I then contacted ovo again to ask to sort this out for me they tried contacting paypoint to find me a shop who store meter key but apparently no one was answering them. So finally on Monday evening they said they gonna send me engineer since i have less than a £1, and he should within 3 hours. After 3 hours of waiting no engineer came, then I called again ovo emergency who said that they cancelled it because I need to be off supply completely in order to send me engineer!!! Like what!!? They kept dragging me and lying to me!! I’m on a priority list for a reason, my son has special needs and suffer from anxiety but they didn’t care they wanted me to wait until I lose all electricity in order to get me someone to help me?? I’m very disappointed and I seriously thinking to move to different network because this company gave me and my son stress! The issue still hasn’t been resolved.